Connecting Families

Site: Ottawa - Mailing Address

Service: Internet Access for Low Income Families

Record #: BTN0044
Last Full Update: 09 Apr 2024

Contact Information

Toll Free Phone 1-800-328-6189
TTY Phone 1-866-694-8389

Agency Information

Description (Agency)

Initiative of the Government of Canada, in partnership with Internet Service Providers (ISPs), helps eligible people get home low-cost Internet services

  • overseen by Innovation, Science and Economic Development Canada (ISED)
Legal Status (40) Federal Government
Established 2018
Funding Participating Internet Service Providers (ISPs) cover the costs of the discounted plans

Description and Service Details

Description (Service)

Offers plans to help bridge the digital divide for Canadians who struggle to afford access to home Internet

  • plan 1 offers a $10/month home Internet package with up to 10 Mbps download speed, 1 Mbps upload speed, and 100 GB of data
  • plan 2 offers a $20/month home Internet package with up to 50 Mbps download speed, 10 Mbps upload speed, and 200 GB of data

For more information, see Government of Canada website here


Hours not specified

Areas Served Canada ; Ontario
Eligibility Families that receive the maximum amount of Canada Child Benefit (CCB) and seniors that are receiving the maximum amount of Guaranteed Income Supplement (GIS)
  • eligibility is evaluated annually

Eligible Canadians will receive a letter from the Government of Canada or Service Canada with an access code in order to sign up through a secure online portal

  • it is not possible to make an application for this program
Languages English ; French
Fees Service - for Internet

Site Information

Located In Community Ottawa
Address & Map
Ottawa, ON
Mailing Address c/o Connected Canada Branch 
C.D. Howe Building 
235 Queen St, 1st Flr, West Tower 
Ottawa, ON K1A 0H5
Physical Access Not Applicable - mailing address

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