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Connecting Families

Site: No Physical Location

Service: Internet Access for Low Income Families

Contact Information
Toll Free Phone 1-800-328-6189
TTY Phone 1-866-694-8389
Agency Information
Description (Agency) Initiative of the Government of Canada, in partnership with Internet service providers (ISPs), helps eligible people get home low-cost Internet services
Legal Status (40) Federal Government
Established 2018
Funding Participating Internet Service Providers (ISPs) are voluntarily contributing to the initiative by offering low-cost Internet service
Description and Service Details
Description (Service) Partnership between the Government of Canada and participating Canadian Internet Service Providers (ISPs) to provide affordable access to home internet
  • phase two offer (announced August 2021) meets the national target of 50 Mbps download and 10 Mbps upload with a minimum of 200 GB of data usage for $20/month 
  • phase one offer of $10/month home Internet packages with at least 10 Mbps download speed and 100 GB of data usage will remain available
For more information, see Government of Canada website here
Hours No set hours
  • program offered until March 31, 2027
Areas Served Canada
Eligibility Families who currently receive the maximum Canada Child Benefit (CCB) and seniors who currently receive the maximum Guaranteed Income Supplement (GIS)
  • eligibility of participants will be verified annually
Application Eligible families and seniors will receive a letter from the Government of Canada with an access code in order to sign up through a secure online portal
  • it is not possible to make an application for this program
Languages English ; French
Fees Service - for Internet
Site Information
Located In Community Canada
Physical Access Not Applicable - no physical location
Categories and Classification
HCSD Main Heading Community Programs ; Income Programs
HCSD Sub Heading Assistance Programs ; Computer and Internet Access
Service Categories Computer Distribution Programs ; Online Connection Services ; Utility Assistance

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