Connecting Families

Site: Online/Telephone Service

Service: Internet Access for Low Income Families

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Record #: BTN0044
Last Full Update: 21 Apr 2025

Contact Information

Toll Free Phone 1-800-328-6189
TTY Phone 1-866-694-8389
Website connecting-families.ca

Agency Information

Description (Agency)

Initiative of the Government of Canada that, in partnership with Internet Service Providers (ISPs), connects eligible people with low-cost home Internet services

  • administered by Innovation, Science and Economic Development Canada (ISED)
Legal Status (40) Federal Government
Established 2018
Funding Participating Internet Service Providers (ISPs) cover the costs of the discounted plans

Description and Service Details

Description (Service)

Offers plans to help bridge the digital divide for Canadians who struggle to afford access to home Internet

  • plan 1 offers a $10/month home Internet package with up to 10 Mbps download speed, 1 Mbps upload speed, and 100 GB of data
  • plan 2 offers a $20/month home Internet package with up to 50 Mbps download speed, 10 Mbps upload speed, and 200 GB of data

For more information, see Government of Canada website here
Hours

Hours not specified
Areas Served Canada ; Ontario
Eligibility Families that receive the maximum amount of Canada Child Benefit (CCB) and seniors that are receiving the maximum amount of Guaranteed Income Supplement (GIS)
  • eligibility is evaluated annually
Application

Eligible Canadians will receive a letter from the Government of Canada or Service Canada with an access code in order to sign up through a secure online portal

  • it is not possible to make an application for this program
Languages English ; French
Fees Service - for Internet

Site Information

Located In Community Ottawa
Address & Map
Ottawa, ON
Physical Access Not Applicable - online service

Categories and Classification

HCSD Main Heading Community Programs ; Income Programs
HCSD Sub Heading Assistance Programs ; Computer and Internet Access
Service Categories Computer Distribution Programs ; Online Connection Services ; Utility Assistance

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