Services and hours listed on this page may be impacted in response to ongoing COVID-19 restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Contact Information
Office Phone 905-634-5594
Toll Free Phone 1-877-499-9989
Fax 905-634-7220
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Primary Contact Sally Fitz-Gibbon, Visitor Services Coordinator; Email:
Contact Form
Agency Information
Description (Agency) Assists visitors with information on Burlington, the surrounding area and Ontario and promotes the City to increase tourism and economic development
Legal Status (10) Local Government
Established 1985
Primary Executive Kristene Smith, Executive Director
Funding Regional / Municipal
Description and Service Details
Description (Service) Provides information in person, by phone and via the website 
* provides information on accommodations, activities, points of interest, restaurants, shopping, and sport and recreation 
* provides assistance and resource information for meeting and conference planners, sport organizers and group travel 
* maintains database of meeting facilities  
* carries a selection of Burlington postcards, books, maps, Canadian gifts and more 
* provides new residents with an information package about local services (for more information, see listing here
* information available in other languages
Hours Tue-Sat 9 am-4 pm * extended summer hours Mon-Sun 9 am-5 pm
Areas Served Burlington
Eligibility No restrictions
Application Contact for information
Languages English ; French - during summer months
Fees None
Site Information
Located In Community Burlington
Address & Map
414 Locust St, Main Fl
Burlington, ON L7S 1T7
View Google Map
Intersection Brant St and Lakeshore Rd
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Community Programs ; Sports / Recreation
HCSD Sub Heading Meeting Space ; Tours & Travel Information
Service Categories Conference/Convention Planning Support ; Leisure Accommodations ; Meeting Space ; Neighbourhood Welcoming Services ; Tourism Development ; Tourist Information

Agency Overview

Services at this Location

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