Ontario. Ministry of Children, Community and Social Services

Site: Burlington Office

Service: Ontario Disability Support Program

Record #: BTN4014
Last Full Update: 19 Jan 2024

Contact Information

Office Phone 905-637-4500
Toll Free Phone 1-800-567-6388
TTY Phone 905-681-0720
Fax 905-681-0422
E-Mail ODSP.Burlington@ontario.ca
Website www.mcss.gov.on.ca/en/mcss/programs/social/odsp/
Social Media Facebook Facebook, Twitter Twitter
Primary Contact Pam Pitcher, Manager; Phone: 905-319-6091
Alternate Contact Janaki Jeyathevan, Manager; Phone: 905-319-6088

Agency Information

Description (Agency)

Ministry responsible for improving outcomes for children, youth, families and individuals who need support and advancing the interests of women across Ontario

Legal Status (30) Provincial Government
Funding Provincial - Ministry of Children, Community and Social Services

Description and Service Details

Description (Service)

Program offers financial assistance to help individual/family with essential living expenses

  • benefits, for individual/family, including prescription drugs and vision care
  • help finding and keeping a job, and with career advancement

Program offers two types of support:

Income Support: financial assistance provided each month to help with the costs of basic needs, like food, clothing and shelter

  • also includes benefits for clients and their eligible family members
  • health benefits (prescription drug coverage, dental coverage, vision care, medical supplies, medical transportation, pregnancy and breastfeeding nutritional allowance, extended health benefit)
  • disability-related benefits (assistive devices, additional help for hearing aids and mobility devices, guide dog benefit)
  • employment incentives and benefits (employment and training start up benefit, coverage for up-front child care costs, work-related benefit, transitional health benefit, employment transition benefit)
  • transition child benefit

Employment Supports: services and supports to help clients with disabilities find and keep a job, and advance their careers

Interactive Voice Response (IVR) automated information and payment details, file status 1-800-808-2268 (service not available to TTY users), Mon-Fri 8 am-9 pm, Sat-Sun 12 noon-5 pm

Welfare Fraud Hotline to report suspected cases of social assistance fraud 1-800-394-7867 or welfare.fraud.css@ontario.ca


Mon-Fri 8:30 am-5 pm

Areas Served Halton Region
Eligibility Ages: 18 year(s) and up 
Income Support: residents of Ontario, 18 years and up, with a physical or mental disability that is expected to last one or more years, must be financially eligible  
Employment Support: a resident of Ontario, 16 years or up; with a disability that is expected to last one or more years (may qualify for employment support even if not eligible for income support)

There are 2 ways to apply:

Languages English ; French
Fees None

Site Information

Located In Community Burlington
Address & Map
Building B
2180 Itabashi Way, Unit 1
Burlington, ON L7M 5A5
View Google Map
Intersection Appleby Line and Upper Middle Rd
Physical Access Fully Accessible

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