Canada. Financial Consumer Agency of Canada, Ottawa, Cashing a Government of Canada Cheque

Canada. Financial Consumer Agency of Canada

Site: Ottawa

Service: Cashing a Government of Canada Cheque

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Record #: IMP0010

Last Full Update: 26 Oct 2023

Contact Information

Office Phone	613-960-4666, Calls from the Ottawa area or from outside Canada
Toll Free Phone	1-866-461-3222, English ; 1-866-461-2232, French
TTY Phone	613-947-7771, For calls from the Ottawa area or from outside Canada ; 1-866-914-6097, Toll free
Fax	613-941-1436, For calls from the Ottawa area or from outside Canada ; 1-866-814-2224, Toll free
E-Mail	info@fcac.gc.ca
Website	www.canada.ca/en/financial-consumer-agency/services/banking/cashing-government-cheque.html

Description and Service Details

Description (Service)	Information on the right to cash a Government of Canada cheque at any bank with tellers for free A bank can refuse to cash a Government of Canada cheque if: bank suspects that it is counterfeit cheque is for more than $1,500 cheque has been endorsed or signed by a third-party cheque has been altered in some way cheque is connected with a crime or fraud If the bank refuses to cash the cheque, it must give a letter saying so in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC)
Hours	Mon-Fri 8:30 am-5 pm
Areas Served	Canada
Eligibility	No restrictions
Application	Individuals must: * show one piece of identification (ID) with both photo and signature (for example: driver's license or passport) Or: show two pieces of acceptable ID * a full list of acceptable IDs is available on the website Or: * show one piece of acceptable ID from the list above and bring someone in good standing with the bank or in the community to confirm their identity
Languages	English; French
Fees	None

Site Information

Located In Community	Ottawa
Address & Map	427 Laurier Ave W 5th Flr Ottawa, ON Canada K1R 1B9 View Google Map
Physical Access	Fully Accessible

Categories and Classification

HCSD Main Heading	Government / Legal
HCSD Sub Heading	Consumer Protection / Complaints
Service Categories	Banking Services Information and Support ; Government Consumer Protection Agencies

Agency Overview

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