Canada. Office of the Federal Ombudsperson for Victims of Crime

Contact Information

Office Phone 1-866-481-8429, Toll Free
TTY Phone 1-877-644-8385, Toll free
Social Media Facebook Facebook, Twitter Twitter

Description and Service Details

Description (Service)

Independent resource for victims

  • facilitates access of victims to existing federal programs and services by providing them with information and referrals
  • addresses complaints of victims about compliance with the provisions of the Corrections and Conditional Release Act that apply to victims of offenders under federal supervision and providing an independent resource for those victims
  • enhances awareness among criminal justice personnel and policy makers of the needs and concerns of victims and the applicable laws that benefit victims of crime, including to promote the principles set out in the Canadian Statement of Basic Principles of Justice for Victims of Crime
  • identifies emerging issues and exploring systemic issues that impact negatively on victims of crime

If you are a victim of crime, this organization can:

  • answer your questions about your rights as a victim
  • give you information about the services and programs available to you through the federal government
  • receive and review your complaints about other federal government departments, agencies or policies
    refer you to programs and services in your city or province that may be able to help you
  • make recommendations to the federal government on how to change its policies or laws to better suit the needs and concerns of victims, and to report on those recommendations publicly


Areas Served Canada
Eligibility No restrictions

Individuals are considered a victim of a crime if:

  • They have been harmed or suffered physical or emotional damage as a result of someone committing a criminal offence

  • They are a spouse, conjugal partner, a relative of, dependent of or are responsible for a victim who has died or is not able to act for himself or herself (e.g., the victim is ill or is a child)


Call, e-mail or visit website for more information

Languages English; French
Fees None

Site Information

Located In Community Ottawa
Address & Map
240 Sparks St
Ottawa, ON
Canada K1P 1A1
View Google Map
Physical Access Fully accessible

Agency Overview

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