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Canada. Indigenous Services Canada

Site: Gatineau - Wellington St

Service: Indian Residential Schools Settlement Agreement

Contact Information
Office Phone 1-800-567-9604, Enquiries, toll free
TTY Phone 1-866-553-0554, Enquiries, toll free 1
Fax 1-866-817-3977
Social Media Facebook Facebook:
Agency Information
Established 1991
Description and Service Details
Description (Service) Programs include:

Residential School Information Line, 1-866-879-4913 
  • basic information about IAP, ADR and CEP programs
  • Mon-Sun 8 am-11 pm
  • will mail out application kits
  • confirms receipt of IAP applications
Common Experience Payment (CEP) Call Centre, 1-866-640-9992 
  • general information and inquiries regarding status of application
  • Mon-Fri 9 am-6 pm
  • will answer specific inquiries about the status of an application for reconsideration, an application for National Administration Committee appeal, an application for a court appeal
Independent Assessment Process (IAP) Info Line, 1-877-635-2648 
  • provides claimants and counsel with status updates in regards to specific claims
  • Mon-Fri 9 am-6 pm 
  • responds to a broad range of questions related to the IAP
Hours Hours vary by program
Areas Served Canada
  • Former students, including First Nations, Métis and Inuit
  • who lived at a recognized Indian Residential School and were alive on May 30, 2005
  • or who lived at the Mohawk Institute Residential Boarding School in Brantford, Ontario between 1922 and 1969, and were alive on October 5, 1996
Application Call, mail, fax or visit website for complete information
Languages English; French
Fees None
Site Information
Located In Community Gatineau
Address & Map
Terrasses de la Chaudière, 10 Wellington St
North Tower
Gatineau, QC
Canada K1A 0H4
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading Government / Legal ; Indigenous Peoples
HCSD Sub Heading All Services for Indigenous Peoples ; Community Legal Services ; Financial Supports ; Individual & Family Supports
Service Categories Alternative Dispute Resolution ~ Indian Residential School Survivors ; Certificates/Forms Assistance ~ Indian Residential School Survivors ; Federal Government Information Services ~ Indian Residential School Survivors ; Specialized Information and Referral ~ Indian Residential School Survivors ; Wrongful Action Compensation Administration ~ Indian Residential School Survivors

Agency Overview

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