Office of the Taxpayers' Ombudsperson

Record #: IMP0114
Last Full Update: 31 Jul 2024

Contact Information

Office Phone 1-866-586-3839, Toll free ; Out of Area: 613-221-3109, Outside of Canada and the United States (collect calls accepted)
Crisis Phone 613-221-3109
Fax 418-566-0321 ; 1-866-586-3855, Toll free
Website www.canada.ca/en/taxpayers-ombudsperson.html
Social Media Facebook Facebook, LinkedIn LinkedIn, X (Twitter) X (Twitter), YouTube YouTube
Primary Contact Taxpayers' Ombudsperson, François Boileau
Alternate Contact Éric Guigère, Director

Description and Service Details

Description (Service)

The Office of the Taxpayers' Ombudsperson (OTO) works independently from the Canada Revenue Agency (CRA) to:

  • improve the service that the CRA provides to taxpayers by reviewing service-related complaints
  • look at issues that can affect more than one person, or a segment of the population
Hours

Mon-Fri 8:15 am-4:30 pm

Areas Served Canada
Eligibility No restrictions
Application

To submit a complaint, view the application process and download the form from the website.

Languages English; French
Fees None

Site Information

Located In Community Ottawa
Address & Map
Office of the Taxpayers' Ombudsperson, 171 Slater St
Unit 1000
Ottawa, ON
Canada K1P 5H7
Physical Access Unknown

Categories and Classification

HCSD Main Heading Government / Legal
HCSD Sub Heading Consumer Protection / Complaints
Service Categories Government Complaints/Government Ombudsman Offices

Agency Overview