Canada. Border Services Agency

Site: Canada - Telephone Service

Service: Border Information Service

Record #: IMP0150
Last Full Update: 26 Jan 2023

Contact Information

Office Phone Callers from Outside Canada: 1-204-983-3500 ; 1-506-636-5064
Toll Free Phone 1-800-461-9999
TTY Phone 1-866-335-3237
Social Media Facebook Facebook, Instagram Instagram, LinkedIn LinkedIn, Twitter Twitter, YouTube YouTube

Description and Service Details

Description (Service) An automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts. If more information is required or more in-depth information related to a topic, officers are available during regular office hours.

The public can also check border wait times at

Website provides information on travellers * travelling for business * safety and security * importing (personal) * moving back to Canada * travel documents, including documents required for entry into Canada.
Hours Automated line Mon-Sun 24 hours
Live agents Mon-Fri 7 am-7 pm
Areas Served Canada
Eligibility No restrictions
Application Call for information
Languages English; French
Fees None

Site Information

Address & Map Niagara, ON 
Physical Access Not Applicable

Categories and Classification

Service Categories Border Patrol/Inspections ; Federal Government Information Services ; Traffic Bulletins/Information

Agency Overview