If you have an unresolved issue or complaint:

• Firstly, contact Hydro One Customer Communications Centre at 1-888-664-9376 or the Business Customer Centre at 1-877-447-4412
• If you feel that your issue is not adequately resolved, you have the right to speak to a Supervisor
• If you feel you are still not satisfied after speaking with a Supervisior, the Supervisor will refer your issue to the Customer Relations Centre, a dedicated team that is specially trained and put in place to handle escalated inquiries and complaints
• If you have gone through this Complaint Process and you are not satisfied with the outcome, you can contact Hydro One's Ombudsman

• Investigates complaints about unfairness in the delivery of services by Hydro One, including Hydro One Inc., Hydro One Telecom, and Hydro One Remotes
• Is independent of the company's operations and administration and reports to the Board of Directors
• An "office of last resort": a place to turn to when all other attempts at solving complaints with Hydro One have failed
• Does not look at rates, as they are set by the Ontario Energy Board and are not within the Ombudsman's authority
• Can help to improve the services that Hydro One delivers to the public and its customers

Office hours Mon-Fri 9 am-5 pm; online 24 hours

Complaints can be made through an online complaints form on the website, by mail, by email, by fax or by phone