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Service Canada

Site: Ottawa - No Physical Address

Service: Employment Insurance

Contact Information
Office Phone English, toll free 1-800-206-7218 ; French, toll free 1-800-808-6352
TTY Phone Toll free 1-800-529-3742
Agency Information
Legal Status (40) Federal Government
Funding Federal
Description and Service Details
Description (Service) Temporary financial assistance and support in finding new employment * able-bodied claimants must be seeking employment to remain eligible

Basic benefit rate is 55% of average insured earnings up to a maximum insurable amount of $53,100 in 2019 * maximum weekly benefit of $562 * duration of benefits based on insured weeks of work and regional unemployment rate

Family Supplement -- for low income families who receive the Canada Child Benefit (see separate entry) * amount based on annual net family income up to $25,921 and on the number of children in the family and their ages * entitlement will be added to EI payment

Special Benefits -- see website for details on: sickness benefits * compassionate care * benefits for the self-employed * benefits for Canadians living abroad * family caregiver benefit for children * family caregiver benefit for adults * fishing benefits

Maternity or parental benefits -- 15 weeks maternity benefits * 35 week standard parental benefits which can be shared by the two parents (children born or adopted) * 61 weeks extended parental benefits which can be shared by both parents (children born or adopted)

Any claimant or former employer of a claimant who disagrees with a claim decision may appeal to the Social Security Tribunal of Canada (

Benefits related to Coronavirus (COVID-19): Employment Insurance Canada Dedicated Phone Line for those in quarantine seeking to have the one week EI sickness benefits waiting period waived, call 1-833-381-2725 (toll-free) or 1-800-529-3742 (TTY). For more information from Employment and Social Development Canada regarding the Employment Insurance sickness benefits for those affect by COVID-19: Click Here. For individuals without access to the Internet, or facing other barriers, a Service Canada Outreach Support Centre is available by phone at 1-877-355-2657 Mon-Fri 8:30 am to 4 pm.

Program of Employment and Social Development Canada.
Hours Telephone information service Mon-Sun 24 hours * call Mon-Fri 8:30 am-4:30 pm to speak to an agent
Areas Served Canada
Eligibility Persons legally entitled to work in Canada who have an interruption of earnings due to shortage of work, injury, quarantine, pregnancy, adoption, personal illness, or a grave illness/injury in the family

* Eligibility criteria for EI regular benefits
* Eligibility criteria for EI maternity of parental benefits
* Eligibility criteria for EI sickness benefit
* Eligibility criteria for EI compassionate care benefit
* Eligibility criteria for EI special benefits for self-employed people
* Eligibility criteria for family caregiver benefit for children
* Eligibility criteria for family caregiver benefit for adults
Application Apply online at * it takes approximately 60 minutes to complete the application

A checklist of information needed to apply and of when to apply is available on the website

A benefits finder is also available on the website
Languages English ; French
Site Information
Located In Community Ottawa (City of)
Address & Map
Ottawa, ON
View Google Map
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading COVID-19 ; Employment / Training ; Income Programs
HCSD Sub Heading Career Counselling ; Employment Insurance (EI) ; Information & Referral Resources ; Social Assistance
Service Categories Career Change Counselling ; Employment Insurance ; Employment Insurance ~ COVID-19 ; Job Information ; Vocational Assessment

Agency Overview

Locations for this Service

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