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Canada. Immigration, Refugees and Citizenship Canada

Site: Citizenship and Immigration Centre

Contact Information
Toll Free Phone General Information 1-888-242-2100
TTY Phone 1-888-576-8502
Agency Information
Description (Agency) Citizenship and immigration programs
Legal Status (40) Federal Government
Description and Service Details
Description (Service) COVID19 -- How the coronavirus disease (COVID-19) is affecting immigration, refugees, citizenship and passport services here:

Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card

Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care * information for clients, information for health care providers can be found here:

Medical service providers that already accept IFHP:

Report suspected citizenship fraud -- call the General Information number and follow the options, or email

Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060

Refugee claims -- forms available on website must be completed and taken in person to 5343 Dundas St W, Ste 105, Monday-Friday 8 am-1 pm

For any application, appointments may be offered at 325 Milner Ave, Suite 200, Scarborough, 3085 Glen Erin Drive, Mississauga,
or at 5343 Dundas St W, Ste 105, Etobicoke
Hours Call Centre -- staffed Mon-Fri 8 am-4 pm * automated information and to check application status Mon-Sun 24 hours
Areas Served Durham Region ; Halton Region ; Peel Region ; Toronto ; York Region
Boundaries Greater Toronto Area
Eligibility Open to all

Residency Requirements: Greater Toronto Area
Application No walk-in service * call, write or visit website for application kits and instructions * completed forms should be mailed to the address listed on the kit * status of filed application available via website
Languages English; French
Fees Vary for different services * online payment available for some services
Site Information
Located In Community Toronto Downtown North
Address & Map
Toronto, ON
View Google Map
Mailing Address 325 Milner Ave 
Suite 200 
Toronto, ON 
Canada M1B 5N1
Physical Access Not Applicable
Categories and Classification
HCSD Main Heading Income Programs ; Newcomers
HCSD Sub Heading Immigration / Sponsorship ; Refugees ; Social Assistance
Service Categories Citizenship Application Assistance ; Citizenship Application Forms ; Federal Government Information Services ~ Immigration Issues ; Immigration Application Forms ; Permanent Resident Cards ; Refugee Health Insurance

Agency Overview

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