Services and hours listed on this page may be impacted in response to ongoing COVID-19 restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Contact Information
Office Phone 416-598-4898
Toll Free Phone 1-800-435-7308
Crisis Phone Emergency Intake 416-593-4849
Fax 416-204-7030
Social Media Facebook Facebook:
Instagram Instagram:
LinkedIn LinkedIn:
Twitter Twitter:
YouTube YouTube:
Primary Contact Carol Howes, Program Services Director; Email:
Agency Information
Description (Agency) Crisis, residential and community services

Registered Charity
Legal Status (50) Non Profit
Primary Executive Bruce Rivers, Executive Director
Alternate Executive Cindy Metzler, Associate Executive Director
Description and Service Details
Description (Service) COVID-19 - Shelter open -- new screening/hygiene procedures at shelter * takeaway meals available * drop-in available by appointment only * call for details

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Crisis intervention centre * residential, non-residential and community support services * education * pastoral ministry * runaway prevention program * day program * community youth meal programs

Community Support Services, 416-204-7037 -- drop-in for ex-residents and non-residents * hot meal or food package (member of Daily Bread Food Bank) * clothing * hygiene necessities * showers * laundry * assessment and referrals * counselling * health care * housing help * literacy * life skills * assistance in finding and keeping a job * legal resources * recreation * computers and free wifi * ID clinic

Health Care Services -- primary medical care * diagnostic services * health education * assistance in obtaining medical coverage * referrals * access to family practice doctor and psychiatrist, -- online information, fact sheets and advice on youth issues and homelessness * searchable resource directory of services

Life skills support for high-risk students attending alternative educational programs at Sheppard Centre Catholic School, in partnership with Toronto Catholic District School Board (see separate listing)

Member agency of Toronto Drop-in Network (TDIN)
Hours COVID19 -- Shelter open * takeaway meals available Mon-Sun 11:30 am-7 pm * drop-in available by appointment -- Mon, Wed, Fri 12 noon-5 pm * call for details

Areas Served Toronto
Eligibility Ages: 16 year(s) - 24 year(s) 
Homeless and runaway youth 16-24 years
Application COVID 19 -- New clients need to register at and bring the Client ID Number that you will get at the end of the online registration

Call or drop in * food bank -- at initial intake assessment discussion, income and address information, and identification for household members, may be requested -- call for details
Languages English ; French ; Spanish ; Other languages may be available
Site Information
Located In Community Toronto Downtown Central
Address & Map
20 Gerrard St E
Toronto, ON M5B 2P3
View Google Map
Intersection Yonge St and Gerrard St E
Physical Access Designated parking at entrance - unloading only ; Easy access to elevator - side entrance ; Barrier-free washroom including door and stall - main program area ; Wheelchair accessible washroom, assistance needed with door - 3rd floor ; Wheelchair accessible shower and bathroom stalls - girls residential floor
Categories and Classification
HCSD Main Heading Community Programs ; Emergency / Crisis ; Food ; Government / Legal ; Housing / Shelter ; Mental Health / Addictions ; Sports / Recreation ; Youth
HCSD Sub Heading All Sports ; Community Legal Services ; Distress Lines ; Distress Phone Lines ; Drop-In Centres ; Food Banks ; Free / Low-Cost Meals ; Help to Find Housing ; In-Person Crisis Resources ; In-Person Specialized Crisis Services ; Legal Education / Information ; Other Sports ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories Community Meals ~ Youth ; Faith Based Counselling ~ Homeless Youth ; Food Banks ; General Clothing Provision ~ Homeless Youth ; General Health Education Programs ~ Homeless Youth ; General Medical Care ~ Homeless Youth ; General Recreational Activities/Sports ~ Homeless Youth ; Homeless Drop In Centres ~ Youth ; Housing Search Assistance ~ Youth ; Identification Clinics ; In Person Crisis Intervention ~ Homeless Youth ; Internet Information Resources ~ Homelessness Issues ~ Youth Issues ; Legal Information Services ~ Homeless Youth ; Life Skills Education ~ Homeless Youth ; Personal/Grooming Supplies ; Public Showers/Baths ; Runaway/Homeless Youth Counselling ; Runaway/Homeless Youth Helplines ; Specialized Information and Referral ~ Homeless Youth ; Street Outreach Programs ~ Youth ; Youth Literacy Programs ~ Homeless Youth

Agency Overview

Services at this Location

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