Bereavement Authority of Ontario, Toronto

Bereavement Authority of Ontario

Site: Toronto

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Record #: MET0702

Last Full Update: 24 Oct 2025

Contact Information

Office Phone	647-483-2645
Toll Free Phone	1-844-493-6356
Fax	647-748-2645
E-Mail	crystal.maclaren@thebao.ca
Website	thebao.ca
Social Media	Facebook, LinkedIn
Primary Contact	Aimee Moore, Director of Corporate Services; Phone: 647-953-2591; Email: aimee.moore@thebao.ca

Agency Information

Legal Status

(50) Non Profit

Description and Service Details

Description (Service)	Responsible for protection of the public interest, regulates and supports funeral, transfer service, cemetery and crematorium sectors inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums licensing of cemetery and crematorium operators cemetery and crematorium sales representatives funeral directors and preplanners transfer service operators and sales representatives receives and investigates complaints inspects trust funds for prepaid funerals administers provisions of the Funeral, Burial and Cremation Services Act on behalf of Ontario Ministry of Government and Consumer Services Public Register of service providers and Consumer Information Guide available online
Hours	Mon-Fri 8:30 am-4:30 pm
Areas Served	Ontario
Boundaries	Ontario
Eligibility	No restrictions
Application	Call, email or visit website Complaint form available online
Languages	English, French
Fees	None

Site Information

Located In Community	Toronto
Address & Map	100 Sheppard Ave E Suite 505 Toronto, ON Canada M2N 6N5 View Google Map
Intersection	Yonge St and Sheppard Ave E
Mailing Address	100 Sheppard Ave E Suite 505 Toronto, ON Canada M2N 6N5
Physical Access	Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking and limited street parking on Kenneth Ave

Categories and Classification

HCSD Main Heading	Government / Legal
HCSD Sub Heading	Consumer Protection / Complaints
Service Categories	Cemetery Complaints ; Directory/Resource List Publication ~ Death and Dying Issues ; Funeral Director Complaints ; Occupational/Professional Licensing and Certification ~ Funeral Directors/Mortuary Service Personnel ; Provincial/Territorial Government Departments ~ Death and Dying Issues

Agency Overview

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