Kids Help Phone, Crisis Text Line

Kids Help Phone

Site: Administrative Office

Service: Crisis Text Line

Record #: MET1823

Last Full Update: 22 Feb 2022

Contact Information

Office Phone	416-586-5437, Administration
Crisis Phone	686868, Text HOME (English) or PARLER (French)
Website	www.crisistextline.ca
Social Media	Facebook, Instagram, Twitter

Agency Information

Legal Status

(50) Non Profit

Description and Service Details

Description (Service)	COVID19 Free support, including text counselling, information, and referrals, available to anyone in any type of crisis through text or Facebook Messenger Support and information in any type of crisis by trained volunteers crisis responders youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger available in English and French does not provide medical advice access text or Messenger also available on website Access to culturally sensitive counselling (dependent on crisis responder availability) individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or Métis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger
Hours	Mon-Sun 24 hours
Areas Served	Canada ; Ontario
Boundaries	Canada
Eligibility	Open to all in crisis Residency Requirements: Canada
Application	Text HOME (English) or PARLER (French) to 686868; youth 5-25 years can also text CONNECT to 686868; adults 25 years and older can also text WELLNESS to 686868; also available by message through Facebook Messenger
Languages	English; French
Fees	None

Site Information

Address & Map	ON Canada
Intersection	University Ave and Dundas St W
Mailing Address	439 University Ave Suite 300 Toronto, ON Canada M5G 1Y8
Physical Access	Not applicable

Categories and Classification

HCSD Main Heading	Child / Family Services ; Emergency / Crisis ; Indigenous Peoples ; Mental Health / Addictions ; Youth
HCSD Sub Heading	Child Mental Health ; Child Mental Health Resources ; Distress Lines Including Chat & Text ; Distress Phone Lines Including Chat & Text ; Individual & Family Supports ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories	Adolescent/Youth Counselling ; Child Guidance ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Post Disaster Mental Health Services ; Talklines/Warmlines ; Talklines/Warmlines ~ African Community ; Talklines/Warmlines ~ Black Community ; Talklines/Warmlines ~ Caribbean Community ; Talklines/Warmlines ~ Indigenous Communities ; Talklines/Warmlines ~ Young Adults

Agency Overview