Kids Help Phone

Site: Administrative Office

Service: Crisis Text Line

Record #: MET1823
Last Full Update: 22 Feb 2022

Contact Information

Office Phone 416-586-5437, Administration
Crisis Phone 686868, Text HOME (English) or PARLER (French)
Website www.crisistextline.ca
Social Media Facebook Facebook, Instagram Instagram, Twitter Twitter

Agency Information

Legal Status (50) Non Profit

Description and Service Details

Description (Service) COVID19 Free support, including text counselling, information, and referrals, available to anyone in any type of crisis through text or Facebook Messenger

Support and information in any type of crisis by trained volunteers crisis responders
  • youth 5-25 years, text CONNECT to 686868, or message through Facebook Messenger
  • adults 25 years and older, text WELLNESS to 686868, or message through Facebook Messenger
  • available in English and French
  • does not provide medical advice
  • access text or Messenger also available on website
Access to culturally sensitive counselling (dependent on crisis responder availability)
  • individuals who identify as Indigenous can ask to be connected with a First Nations, Inuk or M├ętis crisis responder by texting FIRST NATIONS, INUIT, OR METIS to 686868, or message through Facebook Messenger
  • individuals who identify as African, Caribbean, Black or part of the Afro-diaspora can text RISE to 686868, or message through Facebook Messenger
Hours Mon-Sun 24 hours
Areas Served Canada ; Ontario
Boundaries Canada
Eligibility Open to all in crisis

Residency Requirements: Canada
Application Text HOME (English) or PARLER (French) to 686868; youth 5-25 years can also text CONNECT to 686868; adults 25 years and older can also text WELLNESS to 686868; also available by message through Facebook Messenger
Languages English; French
Fees None

Site Information

Address & Map
ON
Canada
Intersection University Ave and Dundas St W
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8
Physical Access Not applicable

Categories and Classification

HCSD Main Heading Child / Family Services ; Emergency / Crisis ; Indigenous Peoples ; Mental Health / Addictions ; Youth
HCSD Sub Heading Child Mental Health ; Child Mental Health Resources ; Distress Lines Including Chat & Text ; Distress Phone Lines Including Chat & Text ; Individual & Family Supports ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories Adolescent/Youth Counselling ; Child Guidance ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Post Disaster Mental Health Services ; Talklines/Warmlines ; Talklines/Warmlines ~ African Community ; Talklines/Warmlines ~ Black Community ; Talklines/Warmlines ~ Caribbean Community ; Talklines/Warmlines ~ Indigenous Communities ; Talklines/Warmlines ~ Young Adults

Agency Overview