Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit

Record #: MET2594
Last Full Update: 23 Feb 2024

Contact Information

Office Phone General Inquiry: 416-585-7214
Toll Free Phone 1-888-772-9277
TTY Phone 416-585-6991 ; Toll Free 1-866-220-2290
Fax 416-585-6464
Website www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant

Agency Information

Legal Status (30) Provincial Government

Description and Service Details

Description (Service)

Regulates the rights and responsibilities of landlords and tenants in residential properties

  • responds to complaints about offences under the Residential Tenancies Act
  • investigates complaints up to prosecution
  • complaints regarding Residential Tenancies Act offences may be made to this Unit - complaints regarding non-offence landlord-tenant disputes or requiring a repayment order must be made to the Landlord and Tenant Board (see separate entry)
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities, and non-profit housing co-operative member units
Application Call, write or visit website for information
Languages Other - Language Line Service for other languages
Fees None

Site Information

Located In Community Toronto
Address & Map
College Park, 777 Bay St
14th Floor
Toronto, ON
Canada M7A 2J3
Intersection Bay St and College St
Mailing Address College Park, 777 Bay St 
14th Floor 
Toronto, ON 
Canada M7A 2J3
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator

Categories and Classification

HCSD Main Heading Government / Legal
HCSD Sub Heading Community Legal Services ; Consumer Protection / Complaints
Service Categories Categorical Program Administrative Units ~ Housing Issues ; Housing Complaints ; Landlord/Tenant Dispute Resolution ; Rent Control Enforcement ; Rental Security Deposit Complaints ; Subsidized Housing Fraud Reporting

Agency Overview