Canadian Ukrainian Immigrant Aid Society

Site: Main Office

Record #: MET4799
Last Full Update: 18 Jul 2022

Contact Information

Office Phone 416-767-4595
Fax 416-767-2658
E-Mail cuias@cuias.org
Website www.cuias.org
Social Media Facebook Facebook
Primary Contact Viktoria Fel, Office Manager; Email: reception@cuias.org
Alternate Contact Ludmila Kolesnichenko, Executive Director; Email: lkolesnichenko@cuias.org

Description and Service Details

Description (Service) Reception at Pearson Airport: provides Ukrainian welcome reception services at Toronto Pearson airport as well as the hotel bookings for the federally-funded hotels in Ontario.

Service available at the airport Terminals 1 and 3 from Monday-Sunday, 2 pm- 2 am. Also available virtually via a 24 hour phone line and email: 1-888-557-6133, welcomeon@cuias.org


Settlement Services
  • reception and arrival orientation
  • assistance with housing, banking and other needs
  • referral to government and community services
  • form filling help with government applications such as SIN, health card, child benefits, childcare subsidy, subsidized housing and Ontario Works
  • help to restore lost or stolen documents
  • translation and interpretation
  • information and referral to employment services
  • seasonal income tax clinic
Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry
  • classes full or part-time, day or evening
  • childminding available during day
Hours Mon-Fri 9 am-5 pm, Sat 9:30 am-2 pm
Areas Served Durham Region ; Halton Region ; Peel Region ; Toronto ; York County
Eligibility All newcomers; temporary residents, including arrivals under Canada Ukraine Authorization for Emergency Travel (CUAET); LINC -- landed immigrants, Convention refugees and CUAET eligible temporary residents

Application Drop in or call for appointment
Languages English, Polish, Romanian, Russian, Ukrainian
Fees None

Site Information

Located In Community Toronto
Address & Map
2383 Bloor St W
2nd Fl
Toronto, ON
Canada M6S 1P6
Mailing Address 2383 Bloor St W 
2nd Fl 
Toronto, ON 
Canada M6S 1P6
Physical Access Partially accessible - Easy access to elevator - braille elevator ; washrooms not barrier free ; street parking close to entrance; close to Jane Subway Station

Categories and Classification

HCSD Main Heading Housing / Shelter ; Newcomers
HCSD Sub Heading English as a Second Language ; Help to Find Housing ; Interpretation / Translation ; Multicultural Organizations ; Newcomer Settlement Services ; Refugees
Service Categories Certificates/Forms Assistance ~ Immigrants/Refugees ; Certificates/Forms Assistance ~ Ukrainian Community ; Cultural Transition Counselling ; English as a Second Language ~ Ukrainian Community ; Housing Search Assistance ; Immigrant Mutual Assistance Associations ~ Ukrainian Community ; Interpretation/Translation ~ Ukrainian Community ; Newcomer Settlement Services ~ Ukrainian Community ; Specialized Information and Referral ~ Immigrants/Refugees ; Specialized Information and Referral ~ Ukrainian Community ; Tax Preparation Assistance

Agency Overview