Ontario Energy Board

Site: Consumer Relations

Memos and Bulletins

Public Comments COVID-19 -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements

Contact Information

Office Phone 416-314-2455, (within the Greater Toronto Area) ; Toll Free TTY: 1-844-621-9977, (within Ontario)
Toll Free Phone 1-877-632-2727, (within Ontario)
TTY Phone 416-544-5190, (with the Greater Toronto Area)
Fax 416-440-7656
E-Mail publicinformation@oeb.ca
Website www.oeb.ca

Description and Service Details

Description (Service) Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities
  • investigates potential violations and enforces regulations
  • regulates rates charged to customers and regulates rebates to consumers
  • online inquiry and complaint forms
  • online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
  • Help for Low Income consumers -- summary of programs, www.oeb.ca/rates-and-your-bill/help-low-income-consumers
  • consumer newsletters and brochures
Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following yearAffordability Fund -- assists electricity customers who do not qualify for low-income conservation programs N.B. not accepting new applications
Hours Mon-Fri 8:30 am-5 pm
Areas Served Ontario
Eligibility No restrictions
Application Call, email or visit website, chat available on website 
Complaint or inquiry forms available online
Languages English, French

Site Information

Located In Community Toronto
Address & Map
2300 Yonge St
27th Fl
Toronto, ON
Canada M4P 1E4
Mailing Address Box 2319, 2300 Yonge St 
Toronto, ON 
Canada M4P 1E4
Physical Access Wheelchair accessible automatic main entrance ; Easy access to elevator ; Underground parking

Agency Overview

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