Assaulted Women's Helpline

Record #: MET5691
Last Full Update: 18 Mar 2024

Contact Information

Office Phone Crisis Support and Shelter Intake: 416-863-0511, Call helpline, or text #7233 (#SAFE) ; Crisis Support and Shelter Intake: 1-866-863-0511, Call helpline toll free, or text #7233 (#SAFE) ; 416-364-4144, Administration only ; 1-888-364-1210, Administration only
TTY Phone 1-833-286-9865, Administration only ; 1-866-863-7868, Crisis Support and Shelter Intake
Fax 416-364-0563, Administration only
Social Media Facebook Facebook, Instagram Instagram, Twitter Twitter

Description and Service Details

Description (Service)

Provincial telephone and online (chat) crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services, as well as culturally appropriate resources for women who have experienced abuse

  • liaison with diverse communities
  • confidential and anonymous

Toronto only: initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511

Hours Telephone or text counselling Mon-Sun 24 hours
Online live chat Mon-Fri 11 am-8 pm, visit
Administrative office Mon-Fri 9 am-5 pm
Areas Served Ontario
Eligibility Ages: 16 year(s) and up Assaulted/abused women 16 years and older; families, friends, neighbours, professionals and other service providers in contact with abused women

Residency Requirements: Ontario
Application Call or visit website for information
  • Telephone: call for assistance, or text #7233 (#SAFE) on Bell, Rogers, Fido or Telus mobile phone
  • Online: for live chat visit
Toronto only: initial assessment and intake for assaulted women's shelters, call 416-863-0511 or toll free 1-866-863-0511
Languages Telephone interpretation in over 200 languages available for access to services; For services in French call Fem'aide toll free 1-877-336-2433 (see separate listing)
Fees None

Site Information

Located In Community Toronto
Address & Map
Toronto, ON
Mailing Address PO Box 40569, Six Points Plaza 
Toronto, ON 
Canada M9B 6K8
Physical Access Not Applicable

Categories and Classification

HCSD Main Heading Abuse / Assault ; Child / Family Services ; Emergency / Crisis
HCSD Sub Heading Counselling for Abused Women ; Crisis Lines for Abuse / Violence ; Crisis Lines for Abused Women ; Domestic Abuse ; Domestic Abuse Crisis Services ; Sexual Assault Support ; Victims of Abuse Support Programs
Service Categories Adult Child Sexual Abuse Survivor Counselling ~ Women ; Domestic Violence Hotlines ; Internet Information Resources ~ Abused Women ; Sexual Assault Counselling ~ Women ; Sexual Assault Hotlines ~ Women ; Shelter Information Services ~ Abused Women ; Specialized Information and Referral ~ Abused Women ; Spouse/Intimate Partner Abuse Counselling ~ Abused Women

Agency Overview