Kids Help Phone

Site: Administrative Office

Record #: MET6983
Last Full Update: 22 Feb 2022

Contact Information

Office Phone 416-586-5437, Administration
Crisis Phone 1-800-668-6868, Kids Help Phone ; 686868, Text
Fax 416-586-0651
E-Mail info@kidshelpphone.ca
Website www.kidshelpphone.ca
Social Media Facebook Facebook, Instagram Instagram, LinkedIn LinkedIn, Twitter Twitter, YouTube YouTube
Primary Contact Mary Grossutti, Senior Manager, Knowledge Mobilization; Email: Mary.Grossutti@kidshelpphone.ca

Description and Service Details

Description (Service) COVID19 Telephone, text, and online counselling and support available, including online resources such as COVID19 information; for telephone counselling in English and French call 1-800-668-6868, also available in Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian through interpreters
Crisis Text Line open to all in crisis, available by texting 686868 (see separate listing)

Peer2Peer, (Peer-to-Peer Community), peertopeer.kidshelpphone.ca
Community support online forum for youth 12-26 years to share experiences, offer inspiration and ask questions; available in English and French; confidential
Hours Telephone/Text Counselling: Mon-Sun 24 hours
Live Chat Counselling (English): Mon-Sun 7 pm-12 midnight
Live Chat Counselling (French): Mon-Sun 7 pm-12 midnight
Crisis Text Line: Mon-Sun 24 hours (see separate entry)
Areas Served Canada ; Ontario
Eligibility Children, youth and young adults 5-25 years, including newcomers

Residency Requirements: Canada
Application Call 1-800-668-6868, or text 686868, or for online chat visit kidshelpphone.ca
Languages Interpreters available for Arabic, Dari, Mandarin, Pashto, Russian, and Ukrainian
Fees None

Site Information

Located In Community Toronto
Address & Map
439 University Ave
Suite 300
Toronto, ON
Canada M5G 1Y8
Mailing Address 439 University Ave 
Suite 300 
Toronto, ON 
Canada M5G 1Y8
Physical Access Not applicable

Categories and Classification

HCSD Main Heading Child / Family Services ; Emergency / Crisis ; Mental Health / Addictions ; Youth
HCSD Sub Heading Child Mental Health ; Child Mental Health Resources ; Distress Lines Including Chat & Text ; Distress Phone Lines Including Chat & Text ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories Adolescent/Youth Counselling ; Child Guidance ; Directory/Resource List Publication ~ Youth Issues ; General Counselling Services ~ Young Adults ; General Crisis Intervention Hotlines ~ Youth ; Internet Based Crisis Intervention ~ Youth ; Post Disaster Mental Health Services ; Specialized Information and Referral ~ Young Adults ; Specialized Information and Referral ~ Youth ; Talklines/Warmlines ~ Young Adults ; Talklines/Warmlines ~ Youth ; Youth Issues Information Services

Agency Overview