COSTI, Orientation to Ontario

COSTI

Site: Ontario - Online/Web Service

Service: Orientation to Ontario

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Record #: MET7694

Last Full Update: 22 Apr 2025

Contact Information

Office Phone	1-844-871-4567, Administration
E-Mail	O2O@costi.org
Website	settlement.org/o2o/
Social Media	Facebook

Description and Service Details

Description (Service)	Bilingual program that facilitates settlement of newcomers to Ontario provides newcomers with free online and in-person information/orientation about settling in Ontario, and connects them to community services informational workshops take place in-person at settlement agencies across the province and/or online via webinars online resources also available in 10 to 16 languages for free 24/7 at the O2O website multilingual chatbot for newcomers provides standardized information and services related to all settlement areas, including employment, housing, health care, education, transportation, daily life, and more. The chatbot is trained to provide customized responses to enhance user experience. Coordinated by COSTI Immigrant Services and jointly funded by Immigration, Refugees and Citizenship Canada (IRCC) and the Province of Ontario.
Hours	Website Mon-Sun 24 hours; Administration -- Mon-Fri 9 am-4 pm
Areas Served	Ontario
Eligibility	Ages: 14 year(s) and up Immigrants, refugee claimants and Convention Refugees, citizens, international students, temporary work permit holders, and visitors
Application	Not applicable
Languages	Arabic, Armenian, Cantonese, Dari, English, Farsi, French, Korean, Pashto, Punjabi, Russian, Somali, Spanish, Swahili, Tamil, Tigrinya, Ukrainian, Urdu
Fees	None

Site Information

Located In Community	Ontario
Address & Map	Ontario, ON Canada
Mailing Address	Ontario, ON Canada
Physical Access	Not Applicable

Categories and Classification

HCSD Main Heading	Newcomers
HCSD Sub Heading	Newcomer Settlement Services ; Refugees
Service Categories	Internet Information Resources ~ Immigration Issues ; Newcomer Settlement Services

Agency Overview

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