Ontario One Call

Site: Online/Telephone Service

Service: Public Utility Locate Service

Record #: MIL0973
Last Full Update: 08 Aug 2024

Contact Information

Toll Free Phone Contact Centre 1-800-400-2255 
Corporate Office 1-844-257-9490
E-Mail solutions@ontarioonecall.ca
Website www.ontarioonecall.ca
Social Media Facebook Facebook, Instagram Instagram, X (Twitter) X (Twitter), YouTube YouTube

Agency Information

Description (Agency)

A not-for-profit organization that acts as a communications link between buried infrastructure owners (their members) and individuals who are planning to dig in the province of Ontario.

Legal Status (50) Non Profit
Established 1996
Funding Membership fees

Description and Service Details

Description (Service)

The Ontario Underground Infrastructure Notification System Act, stipulates that by law, anyone in the province of Ontario must contact Ontario One Call before they dig

  • Ontario OneCall relays dig information to the buried infrastructure owners, so they can mark (locate) based on the request
  • buried infrastructure owners will then deliver locates, by marking the property with paint and/or sending paperwork directly to the individual 
  • Online Learning Centre
Hours

Mon-Sun 24 hours

Areas Served Ontario
Eligibility No restrictions
Application
  • request a locate on website
  • Homeowners can request a locate via Contact Centre phone number however contractors need to make the request online (Locate requests made online are more accurate, and help save time for those providing the locates)
  • request to locate must be submitted at least 5 days before dig is planned
Languages English ; French
Fees None

Site Information

Located In Community Guelph
Address & Map
104 Cooper Dr, Suite 1
Guelph, ON N1C 1C3
 
View Google Map
Intersection Laird Rd and Cooper Dr
Physical Access Not Applicable - online/telephone service

Categories and Classification


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