Site: Oakville Office

Service: ROCK

Contact Information
Office Phone Oakville 905-339-3525; 
Intake for all locations 905-634-2347 ext 1439
Crisis Phone Mon-Sun 24 hrs 905-878-9785
Fax 905-339-3513
Social Media Facebook Facebook:
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Primary Contact Intake Department; Phone: 905-634-2347 ext 1439; Fax: 905-681-7477; Email:
Alternate Contact Reception; Phone: 905-339-3525 ext 0
Agency Information
Legal Status (50) Non Profit
Primary Executive Kirsten Dougherty, Chief Executive Officer; Phone: 905-634-2347
Funding Provincial ; United Way - Halton & Hamilton
Description and Service Details
Description (Service) Mental Health services 
Brief services: 
Walk-in counselling clinic 
* quick access to therapeutic intervention enabling family members to see trained therapists or counsellors at their chosen moments of need 
* the entire family or individual family members may come to the clinic without an appointment during clinic hours 
As well as Oakville, walk-in counselling is offered in: 
* Acton  
* Burlington  
* Milton  
* Georgetown 
* all clinics are closed at Christmas 
Brief therapy 
* two to three sessions of therapy 
Counselling and therapy service 
Group therapy: 
* a therapist works with groups of children or caregivers with similar needs to help them deal with specific challenges 
Intergenerational Trauma Treatment Program 
* a three-stage program for caregivers and families of children who have experienced trauma 
* program is designed to help caregivers understand, cope with, and resolve the impact of trauma on their child and family 
* a therapist works with the family to help deal with problems affecting them and their child 
* a team approach may be used 
Crisis services 
Crisis Response Program: 
* provides immediate outreach for children and youth, their caregivers, and community members 
* the Crisis Response number is 905-878-9785 and is connected to the Monday-Sunday 24 hour answering service 
* callers will then be connected with a crisis counsellor as soon as possible  
Family and Caregiver skills building support  
Behaviour Consultation and Intervention: 
* available to both parents and child care staff when their is a concern regarding the child's behaviour  
Intensive treatment services 
Intensive Child and Family Services: 
* an in-home and/or community counselling and support program for children, youth and their families where there is risk of family breakdown, harm, or loss of school placement 
Residential services 
Aberdeen House  
Reach Out Program for Schools (ROPS): 
* a community based mental health program that provides counselling and family support services to students within a flexible framework to best suit the students and families 
* counselors can meet when and where appropriate to best meets the needs of the family and student 
* students who are eligible for this service do not need to attend ROCK's walk-in clinic 
* referrals must come from the school social worker 
Specialized consultation and assessment services 
Psychology services: 
* psychological assessments/consultations are considered for children and youth when there is a concern about learning, developmental, cognitive and/or social emotional functioning 
* process may consist of interviews with parents and other professions, observation, and individual testing 
Targeted prevention services 
Youth Aiding Youth (YAY): 
* a non-profit, community based program operating in the Region of Halton, sponsored by ROCK 
* a prevention/early intervention program that serves young children who are identified as being "at risk” of developing mental health issues 
* overall goals of the program are to help build on the children's self-esteem and social skills through a variety of programs including: 
Mentoring program:  
* matches volunteers, ages 16-24 on a one to one basis with at-risk children, ages 6-12 
Social skills development groups: 
* groups for ages 6-12 to connect with other children about self esteem, problem solving, diversity and positive connections 
Social skills day camp: 
* offered at a fee of $150 for the week and is held 3 times, at various locations throughout the summer 
* a traditional day camp program with a focus on social skills development for children between the ages of 6-10 years  
Child and Family Outreach and Support Program (C-FOSP) 
* available to infants and children residing within the Halton Region and enrolled in a licensed childcare centre (not yet eligible for full-day kindergarten) or attending a licensed before and after school program (up to age 12) 
Services include: 
* behaviour consultation and support services 
* psychology services 
* therapy services 
* occupational therapy for children newborn to 3.8 yrs of age 
Prevention/early intervention programs 
Burlington Our Community Cares (community centres): 
* program works within the community to empower people and to help build skills in adults and children who are at risk for mental health problems 
* locations at Burloak and Warwick-Surrey housing developments 
EarlyON Child and Family Centre 
* offers a variety of programs and services to families with children ages 0-6 years  
Family Engagement Initiative 
* creates a place for families who have been impacted by a child or youth's mental health challenges to share their experiences, network with other families, and have a positive impact on services and programs in the community 
Positive Space Network: 
* a network of community social service agencies and local businesses working together to create safe and inclusive spaces for the LGBTQ+ populations of Halton 
* see the listings for the Milton Office and Burlington Office for information on programs and services at these locations
Hours Mon-Fri as scheduled * Walk-in clinic Tue 12 noon-8 pm (last appointment seen at 6:30 pm)
Areas Served Halton Region
Eligibility Ages: 17 year(s) and under 
Admission for service is prior to the youth's 18th birthday
Application No application required * self referral
Languages English ; Interpretive Services - Available upon request
Fees Service - administrative service fee (voluntary)
Site Information
Located In Community Oakville
Address & Map
504 Iroquois Shore Rd, Unit 12 A
Oakville, ON L6H 3K4
View Google Map
Intersection Eighth Line and Iroquois Shore Rd
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Child / Family Services ; Community Programs ; Emergency / Crisis ; Mental Health / Addictions ; Youth
HCSD Sub Heading Child Mental Health ; Child Mental Health Resources ; Community Mental Health ; Distress Lines ; Distress Phone Lines ; Drop-In Centres ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories Adolescent/Youth Counselling ; Child Care Mental Health Consultation Programs ; Child Care Provider Training ; Child Guidance ; Community Mental Health Agencies ~ Youth ; Family Counselling ; Mental Health Crisis Lines ~ Families ; Mental Health Crisis Lines ~ Youth ; Mental Health Drop In Centres ; Mental Health Evaluation ~ Youth ; Parenting Skills Classes

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