Halton Regional Police Service

Site: Halton Region - Telephone Service

Service: Text With 9-1-1

Record #: OAK9095
Last Full Update: 14 Mar 2024

Contact Information

Office Phone 613-233-4888
Crisis Phone Mon-Sun 24 hours 9-1-1
Fax 613-233-2032
E-Mail info@textwith911.ca
Website www.haltonpolice.ca/en/services-and-reporting/calling-police.aspx#Text-with-9-1-1-

Description and Service Details

Description (Service)

A service that provides easier access for deaf, deafened, hard of hearing, speech impaired and nonverbal community members to communicate with emergency services

  • provides 9-1-1 call centres with the ability to converse with an individual during an emergency, using text messaging 

To initiate this service, the indivudal must:

  • have a compatible cell phone and active wireless subscription
  • it is recommended that users contact their wireless provider to confirm their cell model is supported
  • to register for Text With 9-1-1, contact your wireless service provider 

To use this service:

  • users will continue to call 9-1-1
  • a text sent to the digits 9-1-1 will not be delivered to emergency services
  • as the 9-1-1 operator answers the call normally, they will also receive a notification that this caller’s phone is registered with the T9-1-1 service
  • if no answer to the operator's voice question is received, the operator will then begin sending text messages to the registered phone
  • for more information visit textwith911.ca
Hours

Mon-Sun 24 hours

Areas Served Halton Region
Eligibility
  • must be part of the deaf, deafened, hard of hearing or speech impaired (DHHSI) community in Canada
  • be registered for Text With 9-1-1 with a wireless service provider
  • must have an eligible cell phone before being able to utilize this service (this includes the ability to send and receive text messages)
  • information on cell phones that meet Text With 9-1-1 requirements are available on individual wireless service provider’s website
Application

Contact your wireless service provider to register for service

Languages English
Fees None

Site Information

Located In Community Halton Region
Address & Map
Halton Region, ON
 
View Google Map
Mailing Address c/o Canadian Wireless Telecommunications Association 
180 Elgin St 
Ottawa, ON K2P 2K3
Physical Access Not Applicable - telephone service

Agency Overview


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