IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agencies or programs listed on this page prior to visiting in person to receive up to date information on their services

Canada. Veterans Affairs Canada

Site: Ottawa

Service: Veterans Services

Contact Information
Office Phone English, toll free 1-866-522-2122 * French, toll free 1-866-522-2022
TTY Phone Veterans Affairs Canada (VAC) Assistance Service 1-800-567-5803
Crisis Phone VAC Assistance Service 1-800-268-7708
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Agency Information
Description (Agency) National department of Veterans Affairs
Legal Status (40) Federal Government
Established 1920
Funding Federal
Description and Service Details
Description (Service) COVID-19 (23 April 2020) VAC offices and Service Canada centres are not open to the public due to the outbreak of coronavirus (COVID-19). You can continue to connect with us through My VAC Account secure messaging or by calling 1-866-522-2122 or VAC Assistance Service 1-800-567-5803.

Visit their website for more details.

Counsels and advises Veterans and their dependents concerning entitlement under Veteran's Legislation

* accepts and initiates applications for Veterans' benefits including health care applications, Service Benevolent Funds and trust funds
* provides information and referral services to social welfare and health agencies
* assessment of Veterans with physical or mental disabilities and placement in an appropriate treatment centre: Perley and Rideau Veterans' Health Centre at 613-526-7170
* may provide financial assistance to veterans where services are not otherwise covered
* VAC Assistance Service: short term counselling and/or crisis intervention

Click here for the Benefits Payment Calendar
Hours COVID-19 -- Mon-Fri 8:30 am-4:30 pm * VAC Assistance Service Mon-Sun 24 hours
Areas Served Canada
Eligibility Veterans and their dependents * serving and retired members of the Canadian Forces and the Royal Canadian Mounted Police (RCMP)
Application Call to apply
Languages English ; French
Fees None
Site Information
Located In Community Ottawa
Address & Map
S.B.I. Building, Billings Bridge Plaza
2323 Riverside Dr, 2nd Flr, Suite 1
Ottawa, ON K1A 0P5
View Google Map
Intersection Bank St and Riverside Dr
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Income Programs
HCSD Sub Heading Social Assistance
Service Categories Geriatric Assessment ~ Veterans ; Nursing Facility Referrals ~ Veterans ; Service Cost Payment Assistance ~ Veterans ; Specialized Information and Referral ~ Families of Military Personnel/Veterans ; Specialized Information and Referral ~ Veteran/Military Personnel Issues ; Specialized Information and Referral ~ Veterans ; Veteran Burial Benefits ; Veteran Disability Pension ; Veteran Treatment Cards ; Veteran/Military Hotlines ; Veterans Health Programs

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