Service Canada
Site: Mailing Address - Ottawa - Office for Client Satisfaction (The)
Service: Office for Client Satisfaction (The)
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PDF (New Window)| Record #: OCR3432 | Last Full Update: 28 Dec 2018 |
| Contact Information | |
|---|---|
| Office Phone | Toll free 1-866-506-6806 |
| TTY Phone | Toll free 1-866-506-6803 |
| Fax | Toll free 1-866-506-6802 |
| Website | www.canada.ca/en/employment-social-development/corporate/service-canada/client-satisfaction.html |
| Agency Information | |
| Legal Status | (40) Federal Government |
| Funding | Federal |
| Description and Service Details | |
| Description (Service) | Neutral organization that receives, reviews and acts on suggestions, compliments and complaints regarding the delivery of service offered by Service Canada * feedback and/or issue is personally acknowledged within 24 hours of receipt and addressed within seven working days (in most cases) * strictly focused on programs and services delivered by Service Canada This form is not to: assist with the reconsideration or appeals processes for decisions that relate to Employment Insurance, the Canada Pension Plan, or the Old Age Security Program * speed up or influence in any way the application or payment process for a Service Canada program on a client's behalf * assist with or make enquiries on a client's behalf regarding any other process for programs or services offered by other federal government departments, or provincial or municipal governments |
| Hours | Online Form Mon-Sun 24 hours |
| Areas Served | Canada |
| Eligibility | No restrictions * must have first tried to resolve the issue(s) with the responsible Service Canada representative, supervisor, or manager whenever possible before accessing this service |
| Application | Feedback form available on website |
| Languages | English ; French |
| Fees | None |
| Site Information | |
| Located In Community | Ottawa |
| Address & Map | |
| Mailing Address | PO Box Mail Drop 318 140 promenade du Portage, Floor 3 Gatineau, QC K1A 0J9 |
| Physical Access | Not Applicable |
| Categories and Classification | |
| HCSD Main Heading | Government / Legal |
| HCSD Sub Heading | Consumer Protection / Complaints |
| Service Categories | Government Complaints/Government Ombudsman Offices |
