Ontario. Ministry of Long-Term Care
Site: Toronto - 438 University Ave
Service: Long-Term Care Family Support and Action Line
Record #:
ONT00057
Last Full Update:
05 Feb 2026
Contact Information
| Toll Free Phone | 1-866-434-0144 |
| mltc.correspondence@ontario.ca | |
| Website | http://www.ontario.ca/page/long-term-care-home-complaint-process#section-2 |
Agency Information
| Legal Status | (30) Provincial Government |
| Established | 2004 |
| Funding | Provincial - MHLTC |
Description and Service Details
| Description (Service) | Government service concerning long-term care homes in Ontario * handles concerns and registers complaints about long-term care homes * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators |
| Hours | Daily 8:30am-7pm |
| Areas Served | Ontario |
| Boundaries | Ontario |
| Eligibility | People with concerns or complaints about an Ontario long-term care home |
| Application | Call |
| Languages | English ; French |
| Fees | Free |
Site Information
| Located In Community | Toronto Downtown |
| Address & Map | 438 University Ave, 8th Fl Toronto, ON M7A 1N3 |
| Physical Access | Not Applicable |
Categories and Classification
| HCSD Main Heading | Government / Legal |
| HCSD Sub Heading | Consumer Protection / Complaints |
| Service Categories | Adult Residential Facility Complaints ; Long Term Care Ombudsman Programs ; Provincial/Territorial Government Information Services ~ Long Term Care Issues |
