Programs that accept and, where possible, attempt to resolve complaints regarding the quality of service, incompetence, availability, excessive fees, unethical or improper conduct or business practices of either licensed or self-styled immigration consultants or any other individual or company providing services relating to immigration issues.

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Programs that maintain copies, and where appropriate, provide access to the official documentation associated with the process of becoming a citizen. Included are declarations of intention to become a citizen, petitions and oaths that document the second step in the citizenship process, and other ancillary documents such as official orders of the court granting or denying citizenship that are sometimes found with citizenship records.

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Programs, which may be available via the Internet, that help people who have lived in Canada the requisite period of time prepare for the examination they must pass to become citizens. Practice questions may be available.

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Mutual support groups whose members are immigrants, refugees, temporary workers and other newcomers. The groups meet in-person, by telephone or via the Internet; and allow participants to share their experience, strengths and hopes to solve the problems they have in common and to address the cultural transition and quality of life issues that affect them all.

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Programs that provide emotional support, information and guidance in a variety of settings for individuals, often refugees or other immigrants, who are experiencing stress, confusion and other feelings which result from difficulty adjusting to the language, customs, values and other aspects of a culture that is different than their own. Counselling may be available in the individual's primary language.

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