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Information Sources

Programs that provide information about a particular topic or service that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel such as a video relay service. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


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