Programs that provide assistance for people who are having difficulty understanding and/or obtaining the full benefits to which they are entitled by law through the Employment Insurance system. The programs may help people understand the eligibility criteria for employment insurance benefits, the benefits provided by the program, and the rights of beneficiaries; provide consultation and advice; help complete application forms; negotiate on their behalf with employment insurance benefits staff; prepare written appeals; and/or represent them in administrative hearings or judicial litigation. Included are organizations that offer a range of advocacy services as well as legal aid programs which offer more formalized legal assistance.

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Program that is responsible for hearing appeals and resolving complaints that have been filed by people who have applied for or are receiving assistance through Service Canada (including Employment Insurance benefits, Canada Pension Plan disability benefits and other CPP benefits, Old Age Security and Guaranteed Income Supplement benefits), and who believe that they have been discriminated against, that their rights have been violated, or that the relevant authority has failed to take appropriate action with respect to their application or benefits. The Social Security Tribunal is the administrative tribunal that is responsible for following the terms and conditions of the Employment Insurance Act, the Canada Pension Plan, and the Old Age Security Act; and for conducting admissibility hearings.

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