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Gender Identity Counselling

Programs that provide emotional support, information and guidance in a variety of settings for individuals whose gender identity is not in harmony with their birth assignment, and who may have a desire to change their biological sexual characteristics to conform physically with their perception of self and want to explore their options including hormone replacement therapy, gender transition and/or reassignment through surgery.

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Sexual Orientation Counselling

Programs that provide emotional support, information and guidance for people who want to explore their sexual orientation in order to enable them to identify and feel comfortable with their orientation. Counselling and support may be offered in a variety of settings which may include individual and group counselling sessions and, if appropriate, conjoint and family counselling sessions with significant others.

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LGBTQ Helplines

Programs that provide immediate assistance for individuals who identify as lesbian, gay, bisexual, transgender, two-spirit or queer as well as people who are in the process of coming out, people who are questioning their sexual orientation/gender identity and/or their friends and families. Included may be short-term emotional support, resources and community referrals. The service is generally free and confidential and may offer peer support. Helpline staff are generally available via telephone, email, chat and/or text.

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LGBTQ Community Centres

Multipurpose centres that serve as a meeting place for the lesbian, gay, bisexual, transgender and queer/questioning community to grow together, celebrate diversity and increase public understanding. LGBTQ centres may offer community events, educational programs, counselling, support groups, library resources, recreational programs and other services that support LGBTQ individuals and organizations.

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LGBTQ Advocacy Groups

Organizations that support the passage and enforcement of laws and other social measures that protect and promote the rights and interests of individuals who identify as lesbian, gay, bisexual, transgender, queer or questioning or are in the process of coming out.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


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