[ Browse by Service Category : Consumer Regulation : Sub-Topics of Regulations/Standards (35) ]

Accessibility Related Standards/Legislation Compliance

Programs that ensure that physical spaces (including buildings, parking lots, sidewalks, parks and other areas that are used by the public) are safe and free from obstacles which prevent access by people who have disabilities; that technologies (including software applications and operating systems, Web based information and applications, telecommunications products, video and multimedia products, and commercial products such as information kiosks, calculators and fax machines) have features which support accessibility; and that enhancements which improve accessibility are implemented wherever possible. Compliance is addressed by various aspects of the Canadian Human Rights Act and the Employment Equity Act, in addition to any applicable provincial legislation such as the Accessibility for Ontarians with Disabilities Act.

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Alcohol Regulation

Programs whose mandate is to enforce laws regulating the manufacturing, distribution, sale and consumption of alcohol in a particular province.

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Banking Regulation

Programs that are responsible for granting charters to and examining the operation and activities of national banks, credit unions, bank holding companies and foreign banks that wish to open branches in Canada.

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Cannabis Regulation

Programs whose mandate is to enforce laws regulating the testing, manufacturing, distribution, sale and consumption of cannabis products including marijuana, hashish, hash oil, edible forms of cannabis and other derivatives as well as synthetic products such as K2/Spice that people might use as an alternative to cannabis.

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Communications Regulation

Programs that are responsible for developing telecommunications policy at provincial or national levels and/or for regulating intraprovincial, interprovincial and foreign communication by means of radio, television, wire, cable and satellite as well as the new forms of communication including voice, data, image graphics and full motion video made possible by the emerging broadband telecommunications platform. Responsibilities include allocating bands of frequencies to individual stations; licensing and regulating stations and operators; regulating common carriers in intraprovincial, interprovincial and foreign communications by telegraph, telephone or satellite; and overseeing the development and utilization of a broadband telecommunications platform.

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Consumer Disclosure Laws

Programs that enforce the laws that protect the consumer from deceit or fraud in the marketplace by requiring that the parties to a transaction reveal all facts which are essential to an intelligent assessment of that transaction and to providing informed consent.

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Consumer Safety Standards

Programs that protect consumers from hazardous or harmful consumer goods through enforcement of laws that establish standards for the purity, safety and wholesomeness of food and the safety and effectiveness of drugs and consumer products.

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Dangerous Weapons Control

Programs that establish and enforce laws which control the conditions under which guns and other dangerous weapons may be purchased or otherwise obtained and used. These programs describe the types of weapons that may be possessed, define the individuals to whom dangerous weapons may be sold and the conditions under which they may purchase them, and provide guidelines for circumstances under which police and other authorities may confiscate weapons that have been obtained or used illegally.

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Fair Credit Practices

Programs that are designed to protect the consumer from fraudulent or unfair credit practices through enforcement of legislation that guarantees equal access to credit; the right to notice of credit reporting activities; the right of access to information contained in credit reports; the right to correct erroneous credit report information; the right to withhold payment on damaged or shoddy goods or repairs or poor quality services while negotiating a settlement; the right to timely correction of billing errors; protection from abusive, deceptive or unfair debt collection practices and similar protections.

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Fair Trade Practices

Programs that establish and enforce legislation which promotes free and fair competition in interprovincial or international commerce through prevention of general trade restraints such as price fixing agreements, boycotts, illegal combinations of competitors, exclusive dealing, tying arrangements, monopolistic practices or other unfair methods of competition or deceptive trade practices.

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Gambling Regulation

Programs that establish and enforce laws that define the types of gambling that are legal or illegal in a particular province and the conditions under which legal gambling can be conducted; and/or which license and oversee legal gambling establishments and their activities. Included are regulations for casino and riverboat gambling; First Nations casino gaming; slot machines and other electronic gaming; poker, pai gow, super pan and other cardroom gaming; bingo gaming; pari-mutuel wagering on horse races, dog races and jai alai; professional and college sports betting; provincial lotteries; telegambling using 900 numbers; and Internet gambling.

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Gambling Self Exclusion Programs

Programs that provide a way for people to voluntarily ban themselves from a casino or other gambling establishments in order to deal with gambling problems. The programs may be mandated by the government or voluntarily established by casinos and other gaming operators. The casino agrees to remove the self-excluded person from its direct mail lists and to revoke privileges for casino services such as casino-issued markers, player club/card privileges and on-site cheque-cashing. Self-exclusion programs vary widely in terms of their administration and the number of years a person remains on the self-exclusion list once signed on to the program (many require a lifetime ban); and under most agreements, the individual risks trespassing charges if she or he attempts to return to the casino and forfeits any winnings. In addition to casinos, many racetracks and even a few provincial lotteries offer self-exclusion programs in which anyone can enroll.

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Labour Standards and Practices

Programs that establish and enforce legislation which protects the working public from exploitation and unsafe working conditions.

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Privacy Legislation Enforcement

Programs that are responsible for enforcement of legislation which regulates the collection, maintenance, use and dissemination of personal information by government entities, businesses or other private organizations.

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Product Quality Standards

Programs that establish and enforce for the benefit of producers, marketers and the public, uniform standards for grading products which are indicative of product quality; and standards for the freshness, purity, wholesomeness and hygienic conditions for processing domestic, imported and exported food and food products.

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Public Utility Regulation/Deregulation

Programs that establish and enforce regulations that govern the rates and services of utility companies and/or provide information about utility deregulation.

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Weights and Measures

Programs that are designed to guarantee fairness and objectivity in commerce by establishing a consistent system of physical measurements to assure accurate representation of quantity and unit cost of sales products as well as interchangeability and uniformity of manufactured items. Enforcement measures include checking weights of packaged products and the accuracy of weighing and measuring devices such as supermarket scales, gasoline pumps, taxicab meters and rental car odometers. The program may also conduct inspections at retail businesses to ensure that prices charged are the same as those posted or advertised and that scanning equipment is operating correctly.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


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