Distress Line Volunteer

(Distress Centre Halton, Oakville Office, Distress Centre)

Position ID: V-HVC0077 Last Full Update: 10 Aug 2018
Opportunity Details
CommentsWe accept applications year round and offer training sessions throughout the year. See our website for upcoming training session dates.  
Volunteers must be over the age of 19 and be able to commit to at least 1 year (144 hours) of volunteer service which includes completing 12 hours per month. 
There is an interview and screening process which includes a Police Record Check with Vulnerable Sector Screening. Following that, volunteers must complete an 8 session training program.
ContactBrenda Buchanan, Manager of Volunteer and Client Services, Distress Centre Halton; Phone: 905-849-4559 ext 2; Email: applications@dchalton.ca
DutiesVolunteers provide an empathetic, confidential, and non-judgmental telephone support service to callers in accordance with policies and guidelines learned in the training course.  
We do not give advice. Volunteers befriend and listen to callers, provide crisis prevention/intervention and help callers explore alternatives so they may find a solution to their particular situation.
More Info Linkwww.dchalton.ca/volunteer/
BenefitsVolunteers will gain personal satisfaction from supporting and befriending others. Volunteers will develop active listening and effective communication skills, learn about social issues and increase their knowledge of community services. Plus we will provide volunteers with a professional letter of reference upon completion of their one year commitment to the Centre. We also offer opportunities to assist with fundraising and community engagement.
ClientsPeople of all ages, economic, and cultural backgrounds call the Distress Line when they need someone to talk to. People may call because they are lonely, feeling overwhelmed, upset or confused, when they are distressed or having thoughts of suicide.
Ages19 year(s) and up
Suitable for OSSDNo
Suitable ForAdults (18+)
Areas of InterestCounselling ; Distress / Crisis / Bereavement Support ; Human Resources / Interviewing ; Information & Referral Services ; Life Skills Support ; Program Coordination / Support ; Telephone Communication
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Customer Service ; Friendly & Outgoing ; General Computer Skills ; Listening Skills ; Patience ; Self-Motivated / Work Independently ; Team Work ; Volunteers must be able to handle a crisis, be a good listener, empathetic, non-judgmental, self-aware, respectful, responsible, and reliable.
Commitment LengthLong Term ; Volunteers must commit to volunteering with the Centre for at least 1 year and agree to complete 12 hours per month within that first year (for a total of 144 hours).
Interaction LevelOne-on-one ; Volunteers speak with callers one-on-one over the phone. Calls are confidential and anonymous.
Minimum Hours12 / Month
Dates and TimesMonday: Morning, Afternoon, Evening 
Tuesday: Morning, Afternoon, Evening 
Wednesday: Morning, Afternoon, Evening 
Thursday: Morning, Afternoon, Evening 
Friday: Morning, Afternoon, Evening 
Saturday: Morning, Afternoon, Evening 
Sunday: Morning, Afternoon, Evening 
Volunteers must be reliable in fulfilling shift commitments and attending ongoing training sessions as required. Shifts are 4 hours each.
SeasonsYear Round ; The Distress Line is open every day of the year.
AccessibilityPartially Accessible
Number of PositionsBurlington: 10 individual(s) ; Milton: 10 individual(s) ; Oakville: 10 individual(s) 
30 individual(s) needed in total.
TrainingOrientation ; Scheduled training ; Training on the job ; Volunteer candidates must attend a Volunteer Information Meeting which includes an interview. If selected, they must complete an 8 week training program, followed by mentoring by experienced volunteers/staff. Ongoing training is provided through workshops and online video courses.
TransportationVolunteers must have access to reliable transportation. Our location is on a bus route.
CostThere is a $50.00 training fee which is used to cover the cost of training materials.
Police CheckRequired
Additional RequirementsPolice check must include Vulnerable Sector Screening. If within the past 2 to 3 years you’ve been in therapy or have experienced significant stress or trauma in your life, we ask that you wait at least 2 years before applying to volunteer. If you’d like to discuss this requirement, please feel free to contact our office.
Agency Details
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Organization NameDistress Centre Halton, Oakville Office, Distress Centre
Office PhoneDistress Lines: 905-849-4541 (Oakville) * 905-877-1211 (North Halton) * 905-681-1488 (Burlington)
Address & Map
Oakville, ON
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Mailing AddressPO Box 776 
Oakville, ON L6K 0A9