IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agencies or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Memos and Bulletins
Public Comments Capability Support Services partners with Thrive Group for administrative support
Contact Information
Office Phone 289-408-8000
Fax 905-383-7112
Social Media Facebook Facebook:
LinkedIn LinkedIn:
Twitter Twitter:
Primary Contact Ellen McCarrol, Financial and Administrative Assistant, Thrive Group; Phone: 289-309-8477 ext 527
Website Contact Form
Agency Information
Description (Agency) Funded by the Ontario Ministry of Health and Long-Term Care to provide quality attendant services to seniors and individuals with a physical disability * also provides personal support services on a fee-for-service basis
Legal Status (50) Non Profit
Established 1976
Primary Executive Steve Sherrer, Chief Executive Officer, Thrive Group; Phone: 289-309-8477 ext 561; Email:
Funding Regional / Municipal ; Provincial - Ministry of Health and Long-Term Care ; also provides personal support services on a fee-for-service basis
Elections June
Description and Service Details
Description (Service) Services include: 
* operates Carey House facility in Burlington for people with disabilities (see separate listing here
* provides supportive services to Aldershot Village Residence (Burlington), Maple Grove Place (Dunnville) and Helen Homes (Hamilton) 
* provides attendant outreach services in clients' homes, schools or workplaces 
* partners with CNIB to provide VIS-Able program for people with visual disabilities (see separate listing here
* also provides personal support services on a fee-for-service basis 
* Personal Support Worker (PSW)  
Staffing hours:  
* shifts 24/7 
Homemaker assistance:  
* shopping  
* in home meal preparation  
* light housekeeping  
Personal Care:  
* personal hygiene  
* dressing  
* mobility  
* transfers/seating  
* toileting  
* changing beds  
* nutrition/food preparation  
* cueing  
* reminding  
* directing activities of daily living
Hours Office Mon-Fri 9 am-5 pm 
Service Mon-Sun 24 hours
Areas Served Burlington ; Dunnville ; Hamilton (City of)
Eligibility Ages: 16 year(s) and up 
Adults with a physical disability and seniors who are able to direct, or learn to direct, their own care
Application Self or family/caregiver/medical referral
Languages English
Fees Service - support services hired on fee-for-service basis ; None - for OHIP-funded support services
Site Information
Located In Community Burlington
Address & Map
565 Sanatorium Rd, Suite 205
Hamilton, ON L9C 7N4
View Google Map
Intersection Sanatorium Rd and Redfern Ave
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Disabilities ; Health Care ; Older Adults
HCSD Sub Heading Home Support ; Home Support Programs ; Programs for Home Support
Service Categories Attendant Services for People With Disabilities ~ Physical Disabilities ; Errand Running/Shopping Assistance ~ Older Adults ; Errand Running/Shopping Assistance ~ Physical Disabilities ; Homemaker Assistance ~ Older Adults ; Homemaker Assistance ~ Physical Disabilities ; In Home Meal Preparation ~ Older Adults ; In Home Meal Preparation ~ Physical Disabilities ; Personal Care ~ Older Adults ; Personal Care ~ Physical Disabilities

Agency Overview

Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.