Services and hours listed on this page may be impacted in response to ongoing COVID-19 restrictions. Please contact organizations and programs listed here prior to visiting in person in order to receive the most up to date information on services.

Memos and Bulletins
Public Comments Services altered in response to COVID-19 (Coronavirus)  
 
If you are in crisis, contact our 24/7 ROCK Crisis Line at 905-878-9785 
 
For access to all ROCK services, please call the Access Line at 289-266-0036 * the line is live-answered Mon-Fri 9 am–5 pm  
 
Virtual Walk-in Clinic is open and accessible Mon-Wed, 9 am–3 pm (later appointments can be accommodated), by calling the Access Line
Contact Information
Office Phone 289-266-0036
Crisis Phone Mon-Sun 24 hours 905-878-9785
Fax 905-875-3007
Website rockonline.ca
Social Media Facebook Facebook: www.facebook.com/ROCKreachout/
Instagram Instagram: www.instagram.com/rockreachout/
Twitter Twitter: twitter.com/ROCKreachout
Primary Contact Milton Office; Phone: 905-875-2575
Agency Information
Legal Status (50) Non Profit
Primary Executive Kirsten Dougherty, Chief Executive Officer; Phone: 905-634-2347
Funding Regional / Municipal ; Provincial ; Fundraising ; Donations ; United Way - Halton & Hamilton
Description and Service Details
Description (Service) Services altered in response to COVID-19 (Coronavirus)  
 
If you are in crisis, contact our 24/7 ROCK Crisis Line at 905-878-9785 
 
For access to all ROCK services, please call the Access Line at 289-266-0036 * the line is live-answered Mon-Fri 9 am–5 pm  
 
Virtual Walk-in Clinic is open and accessible Mon-Wed, 9 am–3 pm (later appointments can be accommodated), by calling the Access Line 
 
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Mental Health services 
Brief services:  
Walk-in counselling clinic 
 
Brief therapy  
* two to three sessions of therapy 
 
Counselling and therapy service: 
Group therapy  
* therapist works with groups of children or caregivers with similar needs to help them deal with specific challenges  
 
Trauma Program  
* for caregivers of children who have experienced trauma  
* helps caregivers understand, cope with, and resolve the impact of trauma on their child and family  
 
Therapy 
* assists individuals and families in making desired changes in their lives 
* can lead to an overall improvement as they find ways to manage current problems, immediate crises, or long-term difficulties 
 
Crisis services: 
Crisis Response Program 
* provides immediate outreach for children and youth, their caregivers, and community members  
* Crisis Response number is 905-878-9785 and is connected to the Monday-Sunday 24 hour answering service  
* callers will then be connected with a crisis counsellor as soon as possible  
 
Family and caregiver skills building support 
 
Autism and Behavioural Services 
 
Behaviour Consultation and Intervention:  
* available to both parents and child care staff when there is a concern regarding the child's behaviour  
 
Intensive Treatment services:  
Intensive Child Services 
* an in-home and/or community counselling and support program for children, youth and their families where there is risk of family breakdown, harm, or loss of school placement  
 
Residential services 
Aberdeen House 
 
Specialized consultation and assessment services: 
Psychology services  
* psychological assessments/consultations are considered for children and youth when there is a concern about learning, developmental, cognitive and/or social emotional functioning  
* process may consist of interviews with parents and other professions, observation, and individual testing  
 
Targeted Prevention Services and Early Intervention Programs: 
Burlington Our Community Cares (community centres) 
* program works within the community to empower people and to help build skills in adults and children who are at risk for mental health problems  
* locations at Burloak and Warwick-Surrey housing developments in Burlington  
 
EarlyON Child and Family Centre 
* offers a variety of programs and services to families with children ages 0-6 years in Burlington 
 
Family engagement initiative 
* creates a place for families who have been impacted by a child or youth's mental health challenges to share their experiences, network with other families, and have a positive impact on services and programs in the community  
 
Positive Space Network: 
* a network of community social service agencies and local businesses working together to create safe and inclusive spaces for the LGBTQ+ populations of Halton 
 
See the listings for the Oakville Office and Burlington Office for information on programs and services at these locations
Hours Office Mon-Fri 8:30 am-4:30 pm (evening appointments are available) 
 
Walk-in Clinic Mon-Wed 9 am-3 pm 
* Mon 12 noon-8 pm (last appointment is 6:30 pm)
Areas Served Halton Region
Eligibility Ages: 17 year(s) and under 
 
Admission for service is prior to the youth's 18th birthday * some services available up to the age of 21
Application Self or professional referrals, call the Live Answer line, 289-266-0036
Languages English ; Interpretive Services
Fees Service - administrative service fee (voluntary)
Site Information
Located In Community Milton
Address & Map
400 Bronte St S, Suite 101
Milton, ON L9T 0H7
 
View Google Map
Intersection Bronte St S and Derry Rd
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Child / Family Services ; Emergency / Crisis ; Mental Health / Addictions ; Youth
HCSD Sub Heading Child Mental Health ; Child Mental Health Resources ; Community Mental Health ; Distress Lines ; Distress Phone Lines ; Youth Mental Health Resources ; Youth Mental Health Services
Service Categories Adolescent/Youth Counselling ; Child Care Mental Health Consultation Programs ; Child Guidance ; Community Mental Health Agencies ~ Youth ; Family Counselling ; Mental Health Crisis Lines ~ Families ; Mental Health Crisis Lines ~ Youth ; Mental Health Evaluation ~ Youth ; Parenting Skills Classes

Agency Overview

Services at this Location


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