Services may be impacted in response to COVID-19. Please contact organizations listed here prior to visiting in person to receive the most current service information.

Contact Information
Toll Free Phone 811
TTY Phone 1-866-797-0007
Crisis Phone Call 911 in emergencies
Agency Information
Legal Status (30) Provincial Government
Established 2000
Funding Provincial - MHLTC
Description and Service Details
Description (Service) Free, confidential access to registered nurses trained to help people decide about appropriate options for care * does not provide a diagnosis or provide medication nor does it replace the need for regular medical check-ups * in a medical emergency call 911 immediately

Information and services include:

Chat online: Live chat tool allows you to send our staff an instant message and receive back health information and advice on a broad range of topics * chatting with a Health Care Navigator or Registered Nurse is an online alternative to calling 811 * topics include:
  • illness or injury
  • smoking cessation support
  • teen health and issues
  • breastfeeding support
  • refugee health support

Check your symptoms: Assessment tool helping you learn more about your symptoms and get advice on your following steps

Medical library: Medical library with common conditions, symptoms, treatments and prevention

Mental health support: Mental health support available daily 24 hours

Formerly Telehealth Ontario

Health Care Connect - Referral service to link Ontario residents without a regular family health care provider with doctors and nurse practitioners who are accepting new patients

Dietitian Counselling Service - Call or chat online to speak with a dietitian for advice and information on nutrition and healthy eating * confidential service

Refugee HealthLine - Refugees can connect with health care providers who deliver transitional health care and services, including primary care, specialist care, and mental health supports * transitional care includes initial assessments, care, and referrals to other health services
Hours Daily 24 hours
Areas Served Ontario
Boundaries Ontario
Eligibility Residents of Ontario * health insurance number not required
Application No referral required - call or chat online
Languages English ; French
Fees Free
Site Information
Located In Community Toronto Downtown Central
Physical Access Not Applicable
Categories and Classification
Service Categories General Health Education Programs ; Medical Information Services ; Nutrition Education

Agency Overview

Similar Service(s)


Any omissions are unintentional and HIP disclaims any liability for unauthorized use or reproduction of any portion of this site. For a complete copyright and license statement please refer to our Terms of Use.