Programs that accept and, where possible, attempt to resolve complaints regarding agencies that offer the services of paraprofessional aides who provide assistance with personal hygiene (bathing, grooming and mouth care), clothing care, ambulation, seating, toileting, housekeeping (changing bed linens or other chores that are essential to the individual's health and comfort), food preparation and nutritional and environmental support for recently discharged hospital patients, elderly people and people with disabilities in their own homes or other settings. Typical complaints include confusion in communication when multiple caregivers are assigned to the same person, caregivers who are not punctual, inconsistent quality of care, lack of caregiver training, excessive amounts of time spent on the phone, payment issues and not being informed when a caregiver is ill.
Organizations whose members are home health, hospice and personal care agencies that have affiliated for the purpose of promoting mutual interests, increasing the visibility of home care services, disseminating information to members and the general public and improving the quality, accessibility and affordability of in-home and end of life care. Home health and hospice associations may provide opportunities for personal and professional development through conferences, publications and other activities; advocate for the rights of patients, their families and caregivers and people who are bereaved; maintain referral services through which people who require home health, personal care, palliative care or hospice services are referred to member agencies; and/or provide information about employment opportunities for people working in the field.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.