Programs that accept and, where possible, attempt to resolve complaints regarding agencies that offer the services of paraprofessional aides who provide assistance with personal hygiene (bathing, grooming and mouth care), clothing care, ambulation, seating, toileting, housekeeping (changing bed linens or other chores that are essential to the individual's health and comfort), food preparation and nutritional and environmental support for recently discharged hospital patients, elderly people and people with disabilities in their own homes or other settings. Typical complaints include confusion in communication when multiple caregivers are assigned to the same person, caregivers who are not punctual, inconsistent quality of care, lack of caregiver training, excessive amounts of time spent on the phone, payment issues and not being informed when a caregiver is ill.

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Programs that link people who are terminally ill with programs that provide supportive services during the final stages of their illness. Hospice care may be provided at home, in a freestanding hospice facility, a hospice unit of a hospital or in long-term care facilities such as nursing homes. Services may include medical care, pain and symptom management, home nurse visitation, case management, emotional and spiritual support, and bereavement services for the patient and members of the family.

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Programs that make necessary medical services available in the homes of people who are aged, ill or convalescing.

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Programs that provide a full range of supportive services for terminally ill individuals who are in the final stages of their illnesses and for their families. Services may include medical care, pain and symptom management, home nurse visitation, case management, emotional and spiritual support, and bereavement services for the patient and members of the family. Hospice care may be provided at home, in a freestanding hospice facility, a hospice unit of a hospital or in long-term care facilities such as nursing homes.

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Programs that offer the services of paraprofessional aides who provide assistance with personal hygiene (bathing, grooming and mouth care), clothing care, ambulation, seating, toileting, housekeeping (changing bed linens or other chores that are essential to the individual's health and comfort), food preparation and nutritional and environmental support for recently discharged hospital patients, elderly people and people with disabilities in their own homes or other setting. Personal care may also include supervision which involves cueing, reminding, prompting or directing daily activities, as needed, but does not include medical services.

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Organizations whose members are inpatient health care facilities that have affiliated for the purpose of promoting mutual interests and improving the quality, accessibility, affordability and continuity of health care services through a program of advocacy, education, research, information and leadership. Hospital associations promote activities that improve community health status; promote coordination and collaboration among members; seek to influence provincial and national health care policy through active lobbying at provincial and federal levels; promote public understanding of health care issues; provide opportunities for ongoing professional development of staff through conferences and journals; prepare members for changes in health care financing and help members become effective advocates for their institutions and profession.

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Organizations whose members are doctors, dentists, nurses, chiropractors or other medical professionals who have affiliated for the purpose of promoting mutual interests and participating in medical seminars and conferences, subscribing to medical journals and taking advantage of other opportunities for professional development. Many medical associations set standards which relate to the qualifications and performance of members, accept and investigate complaints from the public regarding the practices of members and maintain referral services through which residents who require medical assistance are referred to members.

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Organizations whose members are community health centres and other outpatient health care facilities that have affiliated for the purpose of promoting mutual interests and improving the quality, accessibility, affordability and continuity of health care services through a program of advocacy, education, research, information and leadership. Medical centre associations promote activities that improve community health status; seek to influence provincial and national health care policy through active lobbying at provincial and federal levels; promote public understanding of health care issues; prepare members for changes in health care financing and help members become effective advocates for their institutions and profession and the patients they serve.

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