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Burlington. Transit

Service: Specialized Transit (Handi-Van)

Contact Information
Office Phone 905-639-5158
After Hours Phone Pager 905-528-6774 #96787
Fax 905-335-7878
Social Media Twitter Twitter:
Primary Contact Kathy Baijan, Dispatcher/Scheduler
Alternate Contact Cathy Osgood, Dispatcher/Scheduler
Agency Information
Legal Status (10) Local Government
Primary Executive Sue Connor, Director of Transit; Phone: 905-639-0550; Email:
Description and Service Details
Description (Service) A specialized service operated by Burlington Transit for those unable to use conventional transit service due to a disability and who have been approved as users of the service 
* connects to Hamilton DARTS at Joseph Brant Hospital (for more information on DARTS see separate listing here)  
* connects to Oakville Care-A-Van at Lakeshore Place Retirement Home, Lakeshore Rd and Hampton Heath (for more information on Care-A-Van see separate listing here
* fares are the same as for regular Burlington Transit, see here 
Options to book a trip in Burlington include: 
* Interactive Voice Response (IVR): an automated telephone booking system that allows customers to book trips to any of their last 10 used addresses in Burlington 
* speak with a live attendant 
* Web Booking: an online booking system where customers can book trips for any destination in Burlington 
Note: Each municipality's para-transit bookings are separate, contact each of the services directly to arrange a trip across borders
Hours Office Mon-Fri 8 am-5 pm 
Service Mon-Fri 5 am-1 am * Sat 7 am-1 am * Sun 7 am-9 pm 
Interactive Voice Response and Web Booking Mon-Sun
Areas Served Burlington - with connections to Hamilton DARTS and Oakville Care-A-Van
Eligibility Those unable to use conventional transit service due to a disability and who have been approved as users of the service
Application There is a single application process for Para-Transit services in Burlington, Oakville and Milton (applications for all 3 are processed by Oakville Transit) * you may apply for each of these communities with one application form by selecting the service provider(s) you require  
Application form is available: 
* at downtown Transit Terminal, 430 John St  
* at Transit Administration Office, 3332 Harvester Rd  
* by calling Handi-van at 905-639-5158 or BusLINE 905-639-0550 to have one mailed to you  
* online using auto-fill form and printing online form 
Application forms must be completed and signed by you and your health care professional (completion of the application form does not guarantee eligibility) 
Return completed form to: 
Para-Transit Application Office 
c/o Oakville Transit 
1225 Trafalgar Road 
Oakville, ON L6H 0H3 
Fax: 905-338-4166 
Applications will be reviewed within 14 calendar days from date of receipt of a fully completed application form 
* if approved, eligibility will be granted on an unconditional, conditional or temporary basis  
* once approved, you will be contacted by mail and assigned a registration number
Languages English
Fees Service - same as fares on regular transit ; For fares, see website
Site Information
Located In Community Burlington
Address & Map
3332 Harvester Rd
Burlington, ON L7N 3M8
View Google Map
Intersection Walkers Line and Harvester Rd
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Disabilities ; Older Adults ; Transportation
HCSD Sub Heading Disability Transportation ; Public Transportation ; Seniors Transportation ; Transportation for Older Adults ; Transportation for People with Disabilities
Service Categories Disability Related Transportation ; Local Bus Services

Agency Overview

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