IMPORTANT NOTE: Services may be impacted in response to COVID-19 (Coronavirus). Please contact agencies or programs listed on this page prior to visiting in person to receive up to date information on their services (eg. wait times, hours of operation etc…).

Burlington. Transit

Service: Specialized Transit

Memos and Bulletins
Public Comments Services altered in response to COVID-19 (Coronavirus) 
 
Effective March 29, 2020, Burlington Transit will reduce service and operate on a modified schedule: 
* Mon-Sat, 5:50 am-1:30 am, Sun, 6:14 am-9:55 pm 
 
Customer Service is available Mon-Fri, 8:30 am-4:30 pm at 905-639-0550 or contactbt@burlington.ca 
 
Additional customer information:  
* customer are required to board and exit buses from the rear doors (customers using personal mobility devices can board and exit using the front doors)  
* to provide social distancing, customers should use alternate rows and choose seats away from other customers (customers are requested to stay behind the priority and courtesy seats)  
* fares are not being collected
Contact Information
Office Phone 905-639-5158
After Hours Phone Pager 905-528-6774 #96787
Fax 905-335-7878
Website www.burlingtontransit.ca
Social Media Twitter Twitter: twitter.com/BurlONTransit
Primary Contact Kathy Baijan, Dispatcher/Scheduler
Alternate Contact Cathy Osgood, Dispatcher/Scheduler
Agency Information
Legal Status (10) Local Government
Primary Executive Sue Connor, Director of Transit; Phone: 905-639-0550; Email: contactbt@burlington.ca
Description and Service Details
Description (Service) Services altered in response to COVID-19 (Coronavirus) 
 
Effective March 29, 2020, Burlington Transit will reduce service and operate on a modified schedule: 
* Mon-Sat, 5:50 am-1:30 am, Sun, 6:14 am-9:55 pm 
 
Customer Service is available Mon-Fri, 8:30 am-4:30 pm at 905-639-0550 or contactbt@burlington.ca 
 
Additional customer information:  
* customer are required to board and exit buses from the rear doors (customers using personal mobility devices can board and exit using the front doors)  
* to provide social distancing, customers should use alternate rows and choose seats away from other customers (customers are requested to stay behind the priority and courtesy seats)  
* fares are not being collected  
 
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A specialized service operated by Burlington Transit for those unable to use conventional transit service due to a disability and who have been approved as users of the service 
* connects to Hamilton DARTS at Joseph Brant Hospital (for more information on DARTS see separate listing here)  
* connects to Oakville Care-A-Van at Lakeshore Place Retirement Home, Lakeshore Rd and Hampton Heath (for more information on Care-A-Van see separate listing here
* fares are the same as for regular Burlington Transit, see here
Hours Office Mon-Fri 8 am-5 pm 
Service Mon-Fri 5 am-1 am * Sat 7 am-1 am * Sun 7 am-9 pm 
Interactive Voice Response and Web Booking Mon-Sun
Areas Served Burlington - with connections to Hamilton DARTS and Oakville Care-A-Van
Eligibility Those unable to use conventional transit service due to a disability and who have been approved as users of the service
Application Single application process for Para-Transit services in Burlington, Oakville and Milton 
* applications must be signed by a medical practitioner and submitted for approval 
* registration can be on a temporary or permanent basis  
* once registered, passengers may book by by calling Dispatch, using the automated telephone booking system, or online  
 
Application form is available online * in person at the Transit Terminal, 430 John St or Transit Administration Office, 3332 Harvester Rd * by mail
Languages English
Fees Service - for fares, see
Site Information
Located In Community Burlington
Address & Map
3332 Harvester Rd
Burlington, ON L7N 3M8
 
View Google Map
Intersection Walkers Line and Harvester Rd
Physical Access Fully Accessible
Categories and Classification
HCSD Main Heading Disabilities ; Older Adults ; Transportation
HCSD Sub Heading Disability Transportation ; Public Transportation ; Seniors Transportation ; Transportation for Older Adults ; Transportation for People with Disabilities
Service Categories Disability Related Transportation ; Local Bus Services

Agency Overview


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