Programs that pay current housing bills or finance new living accommodations for people who are otherwise unable to provide for their housing needs. Housing expense assistance programs may have age, income, disability, need or other eligibility requirements.

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Programs that accept and, where possible, attempt to resolve complaints regarding the licensing, violation of truth in real estate laws, misrepresentation, fraud, unethical or improper conduct of personnel or other inappropriate business practices of real estate companies.

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Programs that accept and, where possible, attempt to resolve complaints regarding a landlord's failure to place rental security deposits in trust accounts, to pay required interest on rental security deposits or to return the security deposit (plus accrued interest) within legal timeframes when the tenant moves out.

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Programs that provide a hotline, website or other mechanisms that people can use to report alleged lease violations and other forms of fraud by tenants residing in public or subsidized housing communities. These programs also generally accept complaints about landlords who do not adequately maintain their property.

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Programs that provide assistance, information and support for tenants and/or landlords who are involved in rental housing disputes; or which administer provincial laws or local ordinances which govern rent control and other aspects of tenant/landlord relations.

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Programs that monitor and analyze the current housing environment in a community and provide support for the development, finance, management and preservation of a mix of decent, safe and affordable housing for individuals and families of all income levels. Housing development programs improve the livability of communities, expand home ownership opportunities, build a strong tax base, encourage safe streets and empower neighbourhoods and communities to flourish.

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