Programs that seek to meet the basic shelter needs of the community by providing temporary shelter for people who are in emergency situations, home improvement programs, housing location assistance and a variety of housing alternatives.

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Programs that accept and, where possible, attempt to resolve complaints regarding improper, unethical or illegal practices in the provision of housing.

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Programs that accept and, where possible, attempt to resolve complaints regarding a landlord's failure to place rental security deposits in trust accounts, to pay required interest on rental security deposits or to return the security deposit (plus accrued interest) within legal timeframes when the tenant moves out.

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Registries established by cities, towns, townships and other municipalities which contain the current residential addresses of nonresident owners of rental property located within their jurisdiction. The registries are generally established by law and provide a way to identify and contact landlords when there are problems with rental property. Rental property owners (or their agents) are required to maintain their address on file whether the property is occupied or vacant and must inform the municipality if there is a change in their residential address.

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Programs that provide a hotline, website or other mechanisms that people can use to report alleged lease violations and other forms of fraud by tenants residing in public or subsidized housing communities. These programs also generally accept complaints about landlords who do not adequately maintain their property.

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