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Tenant Readiness Education Programs

Programs that offer classes which help prospective renters acquire and keep decent housing. Many programs are tailored for people who have been denied housing because of poor or no credit, bad references, past evictions, criminal history or other screening barriers. These classes help participants learn how to take responsibility for past rental issues, improve their credit, manage their money, understand the application and rental process, find affordable housing, develop a positive relationship with their landlord and neighbours, and be responsible tenants. Specifics may include information about credit reports and how they are used in the tenant screening process; resources for evaluating an available rental unit and their prospective landlord; the tenant screening process and their rights under fair housing regulations; rental agreements and typical legal (and illegal) provisions; maintenance responsibilities (who is responsible for maintenance and repair of rental unit features); and moving out including notice, security deposits and evictions. Some programs issue a certificate of completion that can be presented to landlords upon application for tenancy. Also included are tenant education programs for high school or college/university students or others who lack experience as a tenant and want to begin their rental experience on a positive note.

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Housing Expense Assistance

Programs that pay current housing bills or finance new living accommodations for people who are otherwise unable to provide for their housing needs. Housing expense assistance programs may have age, income, disability, need or other eligibility requirements.

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Subsidized Housing Administrative Organizations

Organizations that make rental housing more readily available to low-income individuals and families by administering federal and local housing programs.

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Housing Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding improper, unethical or illegal practices in the provision of housing.

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Rental Security Deposit Complaints

Programs that accept and, where possible, attempt to resolve complaints regarding a landlord's failure to place rental security deposits in trust accounts, to pay required interest on rental security deposits or to return the security deposit (plus accrued interest) within legal timeframes when the tenant moves out.

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Landlord/Tenant Assistance

Programs that provide assistance, information and support for tenants and/or landlords who are involved in rental housing disputes; or which administer provincial laws or local ordinances which govern rent control and other aspects of tenant/landlord relations.

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The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.


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