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How to Find - 24 Hour Crisis and Distress Services

Site: Halton

Record #: BTN2466
Last Full Update: 06 Jul 2022

Agency Information

Legal Status (50) Non Profit

Description and Service Details

Description (Service) This is a general overview of Crisis & Distress resources, serving Halton region 
* for a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines 
* for emergency shelters in Halton and surrounding area, see here 
In an emergency call 9-1-1 for police, fire and/or ambulance 

Other three-digit (N11) helplines serving Halton

811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario) 
711 - Telecommunications Relay Service (TRS, relay service, IP-relay) 
611 - Telephone Service Provider 
511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511) 
411 - Commercial & Residential Directory Assistance (YellowPages) 
311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton) 
211 - Community Information, Resource & Service Navigation (Ontario 211) 

General Crisis & Distress

ADULTS (16 yrs & older)

COAST (Crisis Outreach and Support Team) 
* 1-877-825-9011  
* telephone support and mobile intervention program for those who are in crisis and have a mental health concern 
* ages 16 and up 
* more information 

YOUTH (17 yrs & younger)

ROCK (Reach Out Centre for Kids) 
* 905-878-9785  
* for children and youth in crisis, and caregivers/community members  
* ages 17 and under, plus families & caregivers 
* more information 


Distress Centre Halton 
* Oakville: 905-849-4541 
* Burlington: 905-681-1488 
* North Halton: 905-877-1211 
* more information 
Wellness Together Canada 
* Adults: 1-866-585-0445 or text WELLNESS to 741741​ 
* Youth: 1-888-668-6810 or text WELLNESS to 686868 
* PocketWell App 
* many online resources 
* more information 

Addiction & Gambling

* 1-866-531-2600 
* text CONNEX to 247247 
* online chat 
* email  
* access to addiction, mental health and problem gambling services 
* more information 


Ontario Caregiver Organization 
* supports Ontario’s caregivers by being the one point of contact for information about existing services and supports  
* Toll free helpline 1-833-416-2273 (CARE) 
* online chat 
* peer and community support groups 
* more information 

Children and Youth Mental Health

Kids Help Phone 
* 1-800-668-6868  
* text CONNECT to 686868 
* online chat 
* bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth  
* ages 5-30 
* more information 
Good2Talk (post-secondary school students) 
* 1-866-925-5454  
* provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor 
* more information 
Naseeha (available daily, 12 noon-12 midnight) 
* Helpline and Text line: 1-866-627-3342  
* Muslim youth helpline serving Muslim and non-Muslim youth across North America 
* a safe zone for youths and individuals to talk and get the help they need 
* provides workshops, web therapy sessions, and phone & texting mental health support 
* more information 

First Responders

Boots on the Ground 
* Toll free 1-833-677-2668 
* peer support for first responders  
* services offered to retired and serving police officers, firefighters, EMS and corrections officers across the province  
* able to provide in person peer support 24/7 in the GTA  
* more information 

Indigenous peoples

Hope for Wellness Helpline 
* 1-855-242-3310  
* online chat  
* a mental health helpline, telephone or online chat, for Indigenous peoples  
* provides immediate, culturally relevant crisis counselling support  
* refers callers to additional supports if needed  
* more information 
* call or text 1-855-554-4325 (1-855-554-HEAL) 
* online chat 
* 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario 
* services in 14 Indigenous languages 
* more information 
Indian Residential Schools Crisis Line 
* 1-866-925-4419  
* immediate and culturally appropriate counselling supports to former students who are experiencing distress 
* more information 


LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm) 
* Toll free 1-800-268-9688  
* text 647-694-4275  
* email:  
* online chat  
* peer support by telephone, email, text and online chat  
* information and referral  
* anonymous and confidential  
* Youth Line blog  
* referral database of LGBTQ+ youth services 
* more information 
Trans Lifeline (available daily 5 pm-1 am) 
* Toll free 1-877-330-6366 
* a hot-line that is staffed by transgender people for transgender people in crisis 
* based out of the USA 
* more information 


Veterans Affairs Canada Assistance Service 
* Toll free 1-800-268-7708  
* TTY 1-800-567-5803 
* psychological support for veterans, former RCMP members, their families and caregivers 
* more information 
VETS (Veterans Emergency Transition Services) Canada 
* 1-888-228-3871  
* for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members 
* more information 

Sexual Assault and Domestic/Family Violence


Halton Womens Place 
* South Halton: 905-332-7892 
* North Halton: 905-878-8555 
* 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available 
* more information 
SAVIS (Sexual Assault and Violence Intervention Services) 
* 24 hour crisis line: 905-875-1555 
* 24 hour anti-human trafficking crisis support line: 289-837-3999  
* free individual counselling for ages 14 and up  
* support services for friends and family members  
* advocacy, support and accompaniment to Nina's Place, the police station and court 
* more information 
* 1-877-336-2433 (1-877-FEMAIDE) 
* provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress  
* crisis intervention, support and referral to community agencies  
* more information 
Assaulted Women's Helpline 
* 1-866-863-0511 
* #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone 
* telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services 
* ages 16 and up 
* more information 
Seniors Safety Line 
* 1-866-299-1011 
* 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect 
* more information 


Child Abuse and Neglect Reporting (see full listing here
For children in need of care/protection, report to either:  
* Halton Children's Aid Society toll free 1-866-607-5437 
* Halton Regional Police Service, Child Abuse and Sexual Assault Bureau at (non-emergency) 905-825-4747 ext 8970
Hours Mon-Sun 24 hours, unless otherwise noted
Areas Served Halton Region
Eligibility No restrictions
Application Refer to information in Service Description
Languages English
Fees None

Site Information

Located In Community Halton Region
Address & Map
Halton Region, ON
View Google Map
Physical Access Not Applicable - phone, text or chat support only

Agency Overview

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